Technical Support Agent with German

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7BContract type: EmploymentWork mode: Hybrid - minimum 2 times per week WFOResponsibilities:Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.Resolve or Route incidents and requests to appropriate teamsCoordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User Access and Exit controls.Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)Willing to work in different shifts and national holidays as required by Operations.Technical Requirements:Experience with Windows Operating systemsStrong Communication skills (Verbal & Written) in German (C1) and English (B2)Clients: Windows8, Windows7, Windows 10Servers: Windows 2008, Windows 2003, Windows 2000Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote AssistanceKnowledge of Lync and OCSMS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-OutlookInternet browsers (e.g. Explorer, Chrome, Firefox)Anti-virus and firewall softwarePC Hardware knowledge - Desktop, Laptop, Peripheral devices (printers, scanners)Mobile devices and OS (iOS/Android/Windows)PC Hardware knowledgeWhat we offer:Life insurancePrivate medical careMultiSport CardSubsidies for glassesSubsidies for language coursesChristmas and holiday bonuses