Technical Support & Training Specialist

Company Description OmniConnect Technologies LLC is a Dubai-based software engineering company focused on building the digital backbone of modern enterprises. The organization designs, builds, and operates secure, scalable, and connected systems across E-Invoicing, ERP, AI and automation, e-commerce, systems integration, cloud infrastructure, and cybersecurity. OmniConnect emphasizes integrated platforms where data, applications, workflows, and intelligence work together as one ecosystem, rather than a patchwork of disconnected tools. With an end-to-end engineering approach grounded in security, compliance, scalability, and integration, the company helps organizations modernize operations, connect systems, and automate processes. Combining local leadership with enterprise-grade engineering, OmniConnect empowers businesses to implement technology that grows with their needs.Role Description The Technical Support & Training Specialist is a full-time, on-site role based in United Arab Emirates. This role is responsible for providing front-line technical and customer support for OmniConnect’s digital platforms, including diagnosing and resolving user issues, guiding customers through troubleshooting steps, and escalating complex cases when necessary. The specialist will deliver product training sessions, and support onboarding activities to ensure customers can effectively use OmniConnect solutions. Day-to-day activities include managing support tickets, documenting solutions, monitoring recurring issues, and collaborating with engineering and product teams to improve system usability and customer satisfaction. The role also involves gathering feedback from users, contributing to support process improvements, and maintaining a professional, service-oriented approach in all customer interactions.QualificationsTechnical Support and Troubleshooting skills to diagnose issues, resolve incidents, and guide users through technical steps.Customer Support and Customer Satisfaction skills to handle inquiries, manage expectations, and maintain strong client relationships.Analytical Skills to interpret logs and data, identify patterns, and propose improvements to systems and support processes.Strong communication skills and the ability to explain technical concepts in clear, accessible language.Ability to conduct structured training sessions, create documentation, and support diverse user groups.Organizational skills to manage multiple tickets and priorities in a fast-paced environment.Bachelor’s degree in Information Technology or Diploma, Computer Science, Engineering, or a related field, or equivalent practical experience.