Technical Support and Service Engineer

Our belief:At SOLPLANET, we are driven by a simple idea: solar for everybodyWe strive to create the best possible experience for distributors, installers and end usersThat´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendlyWho We Are:Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutionsAISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and ChinaWith 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wideAISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service providerOur team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every dayHow you´ll help us:As a Technical Support and Service Engineer, you willManage and support Korean certification and regulatory compliance activities for power conversion equipment, including solar PV inverters, and related accessory productsProvide technical support and troubleshooting assistance to customers, distributors, and business partnersConduct on-site visits to customers and installation sites for equipment inspection, installation support, commissioning, maintenance, troubleshooting, and repairAnalyze the root causes of product or system issues occurring in the field and provide appropriate solutionsPrepare, review, and maintain technical documentation, including test reports, certification documents, technical manuals, and related engineering documentsCollaborate closely with internal Quality, Service, Certification, R&D, and other relevant teams to support continuous improvement of product performance, reliability, and qualityConduct technical training and product training sessions for business partners, installers, and power plant operatorsRequirementsStrong analytical and problem-solving skills, with the ability to identify technical issues and respond effectively in field environmentsBachelor's degree or higher in Electrical Engineering, Electronics Engineering, MechanicalEngineering, Control Engineering, Energy Engineering, or a related technical fieldRelevant experience in power electronics, solar PV inverters, Energy Storage Systems (ESS), or related electrical equipmentStrong sense of responsibility and effective communication skills when dealing with customers, partners, and internal stakeholdersMust be eligible and available for international business travelPreferred QualificationsKnowledge of and/or hands-on experience with Korean certification, regulatory, and utility requirements, including KS, KC, KEPCO, and related proceduresHands-on experience with solar PV inverters, ESS, power electronics, or related electrical productsHolder of relevant professional certifications, such as Engineer Electricity, Engineer Electrical Work, or other related engineering certificationsAbility to communicate effectively in English and/or ChineseExperience in project management, cross-functional collaboration, or coordinating technical projectsField engineering or technical service experience in the solar PV, power electronics, renewable energy, or electrical equipment industriesBenefitsWhat we offer:An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spiritOwnership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprintValue-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadershipA Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experienceProfessional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term developmentBe Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industryBy submitting your application, you declare your agreement to saving your application data at Aiswei France, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.