Technical Support Associate | SQL, Hardware & Software

Resolve Critical Pharmacy Technology Issues from Database to DeviceOur client is an established pharmacy technology provider helping community, long-term care, outpatient, specialty, and enterprise pharmacies improve operations and patient care. Its integrated software, payment, billing, transaction-processing, and engagement solutions support more than 12,000 pharmacies serving over 10 million patients each month. Built through decades of innovation and a portfolio of trusted pharmacy technology brands, the company enables pharmacies to simplify workflows, strengthen financial sustainability, expand medication access, and deliver better health outcomes across diverse communities they serve.Job DescriptionReliable pharmacy operations depend on technical support that keeps databases, applications, and devices performing seamlessly. Join Emapta as a Technical Support Associate - SQL, Hardware & Software, applying Microsoft SQL Server knowledge and hands-on troubleshooting to resolve POS, software, hardware, Windows, and connectivity issues. Support essential pharmacy technology while building a long-term global career with international exposure, continuous development, career stability, premium benefits, and an exceptional Top 1% employee experience.Job Overview

Employment Type: Full TimeShift: Night Shift, 8:00 AM-5:00 PM EST (Training for 6 weeks); weekend and on-call availability as neededWork Setup: Onsite, OrtigasExciting Perks Await!Competitive Salary PackageNight differential pay to maximize your earningsWeekends offHMO coverage with free dependent upon regularizationPrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment.

Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)Fun engagement activities for employeesMentorship and exposure to global leaders and teamsCareer growth opportunitiesDiverse and supportive work environmentThe Qualifications We SeekAssociate degree in Computer Science, Information Technology, or a related field preferredAt least 2 years of experience in software support, technical support, IT help desk, or a related technical support roleHands-on experience with Microsoft SQL Server, including SQL databases, SQL queries, and database troubleshootingStrong hardware and software troubleshooting skills, including diagnosing and resolving desktop, application, peripheral, and system issuesAdvanced knowledge of Windows 10 or later, including configuration and troubleshootingWorking knowledge of computer networking and common connectivity issuesAdvanced troubleshooting, analytical, and problem-solving skills, with the ability to use previous case history to determine appropriate solutionsExcellent oral and written communication, interpersonal, and active listening skills, including clear and factual documentation of customer interactionsStrong telephone communication skills with a professional and confident speaking stylePrevious call center, help desk, or customer-facing technical support experienceProficiency in Microsoft Office, Microsoft Teams, and standard computer and office equipmentStrong time management and multitasking skills, with the ability to prioritize tasks independently and work with minimal supervisionAbility to collaborate effectively within a team while exercising sound judgment and discretionSelf-motivated and willing to develop knowledge of company products, services, and the pharmaceutical industryAbility to work effectively in a moderate- to high-stress support environmentFlexibility to work weekends and provide on-call support based on business needsYour Daily TasksTechnical SupportRespond promptly to incoming support tickets and phone callsTriage support tickets related to basic functionality and features within the pharmacy POS softwareProvide clear and concise explanations of the point-of-sale software and technical concepts to users with varying levels of expertiseUse consistent troubleshooting techniques to identify the source of customer issues quickly and efficiently and provide prompt, appropriate solutionsTroubleshoot, test, and document potential software bugs for Tier II subject matter expertsProduct KnowledgeStay up to date on the latest features and functionality of the point-of-sale softwareContinuously expand knowledge of point-of-sale workflows and best practicesTeamworkCollaborate effectively with team members to provide comprehensive supportCustomer ServiceExceed customer service expectations by remaining patient, empathetic, and professionalBuild strong relationships with pharmacy customersEscalate issues appropriately to other support or technical staff to resolve customer needsDocument and maintain detailed records of all customer interactions in the internal ticketing systemJoin the Top 1% Talent. A Better Career. A Better Life.Welcome to Emapta Philippines, home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities-it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.Apply now and experience the difference!