Technical Support Engineer

EV Tech Support EngineerJob Responsiblity ：1. Technical Pre-sales Support.Work closely with sales teams to support tenders, RFQs, and customer meetings. Provide technical presentations and product positioning. Analyze customer requirements and recommend suitable solutions (AC/DC chargers, system architecture,cloud, payment system)2. Solution Design & Application• Design EV charging system solutions (public charging, fleet, depot, etc.)• Support site layout, power calculation, and system configuration• Ensure compliance with local regulations (e.g., MoIAT, DEWA, IEC standards)3. Project Delivery Support.Coordinate with customers, EPCs, and internal teams for project execution.Provide installation guidance, commissioning support, and trouble shooting.Ensure smooth handover and system acceptance4. Technical Documentation Prepare and review:• Technical proposals• Datasheets and compliance documents• Certification support• Support localization5. Product Feedback & ImprovementCollect market and customer feedbackWork with HQ R&D to improve:Product performance (e.g., high temperature, derating)Compatibility (vehicles, grid, OCPP)6. After-sales & TroubleshootingSupport key accounts in resolving technical issuesAnalyze failures and provide root cause insights Improve uptime and customer satisfactionQulification:1. Education Bachelor’s degree or above in:Electrical Engineering Power Electronics Energy / Automation related fields2. Experience: 1-3 years in: EV charging / power electronics / electrical systems. Experience with:DC fast charging systems (preferred) EPC / CPO / energy project3. Language English as working language, Arabic / Turkish is a plus.