Technical Support Engineer

Qualification• B.E./B.Tech in Computer Science / IT / Electronics or equivalent.• 3+ years of experience in Server/System Administration, preferably in AI/GPU/HPC infrastructure. Key Skills • Strong knowledge of Linux/Windows Server Administration.• Hands-on experience in server hardware troubleshooting and replacement.• Knowledge of GPU servers, NVIDIA/AMD GPUs, GPU drivers and AI workloads.• Knowledge of storage, RAID, NVMe, networking and server components.• Experience in OS installation, upgrades, patching and driver/software installation.• Ability to monitor CPU, memory, storage, network and GPU performance. • Good troubleshooting and log-analysis skills• Knowledge of BMC/IPMI, BIOS/UEFI and hardware health monitoring.• Basic knowledge of HPC/AI environments, CUDA, Slurm/Kubernetes will be an advantage.Key Responsibilities • Provide onsite operational and technical support for AI/GPU server infrastructure.• Troubleshoot hardware, OS, driver, application and GPU-related issues.• Perform hardware replacement and preventive maintenance.• Install/upgrade OS, drivers and software applications.• Monitor system health, performance and AI/GPU workloads.• Collect logs and performance statistics for troubleshooting and reporting.• Maintain daily health-check, incident and activity reports.• Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues.• Ensure timely escalation and closure of critical incidents.• Support RCA and corrective actions for recurring/critical issues.Desired Candidate Profile• Strong analytical and problem-solving skills.• Good communication and customer-handling skills.• Ability to work independently at customer locations.• Willing to work in 24x7/shift/on-call support, as required.• Experience in data center, HPC, AI/GPU or enterprise server environments preferred.