Technical Support Engineer

Technical Support EngineerLocation: Head Office, Rawalpindi and LahoreESCO partners with global leaders in security and communication systems — Hikvision, ITC, and Bosch. We're hiring Technical Support Engineers who learn fast and want to be genuinely good at this within a year, not five.What makes this role differentWe run a dedicated technical enablement function — a full-time team whose only job is training our engineers. You'll get structured theory, hands-on lab work on live equipment, and access to principal training resources from day one. Most engineers here are handling client sites independently within their first three months.You'll also work across multiple brands rather than one product line. Engineers who spend their careers inside a single manufacturer learn one ecosystem deeply; here you'll learn how Hikvision, EZVIZ, Hikmicro, Bosch, Electro-voice, Dynacord and ITC systems compare, integrate, and get specified against each other. That's a broader technical foundation and it makes you better at solution design, not just support.Growth pathWe publish our progression ladder: Associate Engineer → Technical Support Engineer → Senior Engineer → Lead / Solutions Engineer.Reviews are scheduled at 6, 12, and 24 months with defined salary bands attached to each level, plus commission eligibility from year two. You'll know exactly what the next step looks like and what it takes to get there.What you'll doProvide technical support to clients on-site and remotely — troubleshooting, commissioning, routine maintenanceConduct site surveys and prepare BoQs for prospective clientsMaintain product comparison sheets for the sales and pre-sales teamsBuild technical depth through our in-house training programme, product documentation, and principal support channelsProgress to delivering in-house trainings and client presentations on new products and technologiesFeed back insights on product performance, competitor activity, and client requirements to sharpen how we sellRoute inbound technical queries to the right departmentWhat we're looking forBachelor's degree in Engineering, Computer Science, IT, or a related fieldFast learner — we care more about how quickly you absorb a new system than what you already knowStrong communication and presentation skills; you'll be in front of clients earlyUnderstanding of, or genuine appetite for, low-voltage security systems, IP networking, and commercial installationsComfortable working independently on client sitesDetail-oriented, organized, and methodical about problem-solvingFresh graduates are encouraged to apply. Our training structure is built for people starting out.What we offerStructured salary progression with scheduled reviews at 6, 12, and 24 monthsPerformance-based commissions from year twoDedicated in-house technical training — theory and hands-onSponsored manufacturer certificationsHealth and wellness benefitsCompany laptop, transportation, and smartphone with monthly data planMulti-brand technical exposure across Hikvision, EZVIZ, Bosch, Electro-voice, Dynacord and ITC