Technical Support Engineer

Company Description CMYK Digital Solutions Trading is a leading provider of digital printing solutions across the GCC, offering reliable technologies and tailored technical and aftersales services. The company represents well-known global brands in printing machines, large format printing materials, inks, and digital signage solutions. Guided by a clear vision to build the largest integrated chain in the digital printing field, CMYK Digital Solutions focuses on overcoming industry challenges while driving growth. Its services are built on superior quality, value-added support, and fair pricing, ensuring customers receive advanced solutions that enhance performance and competitiveness. The company is committed to technological advancement and sustainable investment growth for its stakeholders through its distinctive regional coverage.Role Description This is a full-time, on-site Technical Support Engineer role based in Sharjah Emirate, United Arab Emirates. The Technical Support Engineer will provide hands-on technical assistance for digital printing machines, materials, and related systems, including installation, configuration, maintenance, and repair. The role involves diagnosing and troubleshooting hardware and software issues, escalating complex problems when necessary, and documenting solutions to build a strong knowledge base. The Technical Support Engineer will interact directly with customers, offering responsive support, training on equipment usage, and guidance on best practices to optimize performance and minimize downtime. The position also includes collaborating with internal teams to improve service processes, support product rollouts, and contribute to continuous improvement of technical and aftersales services.Qualifications Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and digital printing systems.Candidates should possess solid Analytical Skills to diagnose issues, interpret technical data, and propose effective solutions.Candidates should possess Customer Support and Customer Service skills to interact professionally with clients and manage inquiries and complaints.Relevant technical diploma or degree in Electronics, Mechanical Engineering, IT, or a related field is preferred.Experience with digital printing equipment, large format printers, or signage solutions is an advantage.Ability to read and understand technical manuals, schematics, and vendor documentation.Strong communication skills in English; proficiency in Arabic is a plus.Ability to work on-site, travel within the region when required, and manage time effectively in a field-based environment.