Technical Support Engineer

Company Description Tech Fortress is a premier provider of Information Security, IT Managed Services, and SaaS solutions focused on protecting business-critical data and systems. The company helps organizations safeguard emails and information from cyber threats including hacker attacks, malware, and ransomware. Tech Fortress emphasizes proactive security measures, ensuring clients are prepared for potential incidents before they occur. Its comprehensive services are designed to strengthen organizational resilience and support secure, reliable operations for a wide range of industries.Role Description This is a full-time, on-site Technical Support Engineer role based in Dubai. The Technical Support Engineer will provide hands-on technical assistance to clients, including diagnosing and resolving hardware, software, and network issues related to information security and managed services. Daily responsibilities include responding to support tickets, troubleshooting incidents, documenting solutions, and escalating complex issues when necessary. The role also involves collaborating with internal teams to implement best practices, assisting in system monitoring, and contributing to continuous improvement of support processes. The engineer will interact directly with customers to ensure high-quality service, clear communication, and timely resolution of technical problems.Qualifications Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve complex issues efficiently.Candidates should possess solid Analytical Skills to interpret logs, identify patterns, and recommend effective technical solutions.Candidates should possess excellent Customer Support and Customer Service skills to communicate clearly, manage expectations, and build trust with clients.Knowledge of information security concepts, common cyber threats, and basic network administration is beneficial.Experience with ticketing systems, remote support tools, and documentation of technical procedures is preferred.Relevant technical certifications (e.g., CompTIA Network+, Security+, or similar) and a diploma or degree in IT, Computer Science, or a related field are advantageous.Ability to work on-site in Dubai, manage multiple priorities, and collaborate effectively with cross-functional teams.