Technical Support Engineer

Requirement:2+ years of experience as technical engineer, system integrator or equivalent experienceDeep understanding of networking (routing, switching, TCP/IP, etc)Have knowledge and experience in security solution such as Firewall/IPS/UTM/Bandwidth Management/Endpoint SecureHave knowledge in linux based operating system (installation, configuration, administration)Have knowledge in on-premise virtualization/hyper-converged.Candidate with network and/or security certification (CCNA/CCNP/Mikrotik/NSE/CEH/etc) is a plusStrong troubleshooting and problem analysis skillOral and written communication skills in Mandarin (Chinese) and English are mandatoryEffective time-management skillsResponsibility:Onsite and remote technical support for customers to resolve issue in POC or after sales inquiriesTrack, maintain and resolve incident as well as provide the report to the customerPerform device installation and integration into customer environmentProvide technical training for Partners and/or customersEscalation to RND to resolve product issueCreate technical documentation for project and/or internal knowledge base