Technical Support Engineer

Role: Technical Support Engineer with Polish & EnglishLocation: Warsaw, Poland- 100% On-siteAbout us:Infosys BPM is a leading international digital services and consulting company. We support companies in 59 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!About the Role:We are looking for a motivated and customer-focused Support Engineer to join our team in Warsaw. In this role, you will provide technical support for end-user computing (EUC) environments, ensuring excellent user experience and timely resolution of incidents and service requests. The ideal candidate will have strong troubleshooting skills, experience supporting Microsoft technologies, and excellent communication skills in both Polish and English.Required Qualifications:Fluent in Polish and EnglishExperience in IT Support, Help Desk, Desktop Support, or a similar customer-facing roleKnowledge of end-user support, operating systems, software installation, and troubleshootingExperience handling incidents, requests, and problem management within SLAsGood understanding of Microsoft technologiesStrong communication, customer service, and problem-solving skillsKey Responsibilities:Provide support for end-user devices, applications, and operating systemsDiagnose and resolve hardware, software, and system-related issuesManage incidents, service requests, and problem tickets within SLA targetsMonitor and troubleshoot performance-related issuesAssist users with technical guidance and trainingMaintain technical documentation and support continuous improvement initiativesCollaborate with internal teams, vendors, and third-party support providersWhat We Offer:Opportunity to work in a global and dynamic IT environment.Professional growth and learning opportunities.Exposure to enterprise-level technologies and processes.Collaborative and inclusive work culture.Join Infosys Poland and help deliver exceptional IT support experiences to clients and end users across the organization.By applying for this job posting using LinkedIn Easy Apply you confirm that you have gone through the Infosys privacy notice https://globalcareers.infosysbpm.com/infosysbpm/privacy-notice#poland