Technical Support Engineer

Hello, are you looking for job opportunities in IT support industry？ZKONG will be your wise choiceZkong is a leading provider of intelligent retail solutions in the industry. Since 2017, zkong has provided products and services to over 800 retail brands in 50 countries worldwide. Zkong is committed to providing better solutions for retail industry customers and enhancing their shopping experience through technological innovation and a deep understanding of customer business models.Technical Support EngineerJob responsibilities:1. Analyze customer needs with sales and propose solutions.2. Write usage documents based on the customer's customized system.3. Participate in the deployment and implementation of the electronic price tag system.4. Provide training to customers and distributors to solve daily usage and maintenance issues of customer products.5. Resolve customer pre-sales and after-sales inquiries, communicate with the customer's technical support team.We hope you have the following talents1. Undergraduate graduation, Graduated from relevant majors such as ICT/Computer Science/Communication Engineering/Network Engineering.2. More than 3 years of work experience as a technical support engineer/pre-sales/after-sales engineer.3. Good Japanese proficiency, ability to speak Chinese.4. Familiar with Linux/SQL/API/Network related knowledge or have relevant certifications.