Technical Support Engineer

We are looking for a Technical Support Engineer to help support and maintain Vidispine platforms and services. In this role, you will work with internal teams and customers to troubleshoot issues, support system stability, and contribute to a positive user experience.What you’ll doInvestigate, troubleshoot, and support resolution of technical issuesCommunicate clearly with users and stakeholders to provide guidance and updatesContribute to maintaining a reliable and stable platform environmentCreate and maintain documentation to support knowledge sharing and continuous improvementCollaborate with engineering and product teams to address more complex issuesSupport ongoing communication with internal and external stakeholdersParticipate in an on-call rotation to help support service continuityExperienceExperience in technical support, system administration, or similar rolesExperience working with software platforms or cloud-based systems is helpfulDegree in Computer Science, IT, or a related field, or equivalent practical experienceTechnical SkillsFamiliarity with Linux and/or Windows environmentsExperience working with databases (e.g., SQL, PostgreSQL)Exposure to APIs (e.g., REST) and troubleshooting integrationsFamiliarity with container technologies (e.g., Kubernetes, Helm) is helpfulExperience with logging or observability tools (e.g., OpenSearch, Elasticsearch)Experience with version control tools (e.g., Git)Exposure to cloud platforms (e.g., AWS) is beneficialCore SkillsClear communication and ability to explain technical concepts to different audiencesProblem-solving mindset and attention to detailAbility to manage priorities and work both independently and collaborativelyAdaptability in a dynamic environmentAdditional InformationParticipation in an on-call rotation may be requiredWork in an international and collaborative environmentEligibility to work in the country of residence is requiredWhy Join VidispineWork on media technology solutions used globallyCollaborate with cross-functional, international teamsGain exposure to complex systems and cloud-based platformsOpportunities for learning and professional development