Technical Support Engineer

Company Description Tech Fortress is a premier provider of Information Security, IT Managed Services, and SaaS solutions for businesses of all sizes. The company focuses on safeguarding data, emails, and critical information from cyber threats including hacker attacks, malware, and ransomware. Tech Fortress emphasizes proactive protection, helping clients anticipate and prevent incidents rather than reacting after issues arise. Through comprehensive, tailored services, the company works closely with organizations to strengthen their security posture and operational resilience. Team members join a mission-driven environment dedicated to protecting clients and enabling secure growth.Role Description The Information Technology Technical Support role at Tech Fortress is a full-time, on-site position based in Dubai, United Arab Emirates. The role involves providing front-line technical support for hardware, software, and network-related issues, ensuring minimal downtime and reliable system performance. Daily responsibilities include diagnosing and troubleshooting technical problems, responding to service requests, documenting incidents, and escalating complex issues when needed. The individual will assist with system configuration, user onboarding, access management, and routine maintenance activities aligned with information security best practices. Collaboration with internal teams and clients to clearly communicate solutions, support projects, and contribute to continuous improvement of IT services is an essential part of this role.Qualifications Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, resolve, and document user issues efficiently.Candidates should possess solid Information Technology knowledge, including operating systems, networks, and common business applications.Candidates should possess clear Communication skills to interact with users, explain technical concepts, and collaborate with team members.Candidates should possess basic Project Management capabilities to support IT initiatives, prioritize tasks, and meet agreed timelines.Relevant certifications (e.g., CompTIA A+, Network+, ITIL) and experience in information security or managed services environments are beneficial.Ability to work on-site in Dubai, United Arab Emirates, manage multiple requests, and maintain a customer-focused, problem-solving mindset.Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience is preferred.