Technical Support Engineer

Level 2 ICT Support EngineerBrisbane | $85,000–$95,000 base + superWe’re recruiting a Level 2 ICT Support Engineer for a Brisbane-based managed services team. This is a hands-on support role for someone who enjoys solving problems across different customer environments and taking ownership of tickets through to resolution.The team is looking for an MSP all-rounder: an engineer with broad technical capability who is comfortable moving between Microsoft 365, networking, infrastructure and endpoint issues. You’ll also work closely with Level 1 engineers, helping them troubleshoot and develop their skills.What you’ll be doingOwn and resolve escalated support tickets across multiple customer environments.Troubleshoot Microsoft 365, identity, endpoint, networking and infrastructure issues.Investigate the cause of recurring problems and document clear fixes.Communicate directly with customers, keeping them informed as issues progress.Support and mentor Level 1 engineers, including helping with escalations.Work with the wider managed services team to maintain a reliable, responsive service.What we’re looking forExperience in a managed services provider or similar multi-customer support environment.Genuine hands-on Level 2 support experience, including ownership of tickets from investigation to resolution.Working knowledge across Microsoft 365 and a broader mix of networking, servers, endpoints and infrastructure.Strong troubleshooting skills and the confidence to investigate issues outside one specialist area.Clear customer communication and a practical, team-focused approach.An interest in sharing knowledge and helping less experienced engineers develop.You may currently be called a Service Desk Engineer, IT Support Engineer, Desktop Support Engineer or Systems Engineer. What matters most is that hands-on customer support is a substantial part of your role and you enjoy the variety of an MSP environment.Salary and opportunityThe salary for an experienced Level 2 engineer is $85,000–$95,000 base plus super, depending on experience.We’re also open to speaking with strong Level 1 or Level 1.5 engineers who have an excellent customer service mindset and a solid technical foundation. For someone developing into Level 2, the salary would be closer to $70,000 base plus super.If you enjoy owning tickets, working with customers and solving a broad range of technical problems, we’d like to hear from you.