Technical Support Engineer

An innovative Israeli MedTech company developing an advanced AI-powered medical diagnostic platform for the automated detection and classification of cancer cells.The company integrates high-precision optical hardware and complex imaging systems with proprietary deep learning algorithms, enabling clinical laboratories and hospitals worldwide to elevate diagnostic precision and streamline critical pathological workflows.Operating on a global scale, the firm bridges cutting-edge multidisciplinary engineering with direct clinical impact across premier healthcare institutions.The office is located adjacent to the train station, supporting global customer deployments.Role DescriptionServing as a Global Field Service & Technical Support Engineer, serving as the technical authority and primary point of contact for international clinical customers.Performing on-site system installations, system calibrations, preventive maintenance, and complex troubleshooting at customer sites worldwide.Delivering professional on-site and remote technical training sessions for laboratory teams, clinical operators, and biomedical engineers.Diagnosing and resolving multidisciplinary hardware, software, and electro-optical issues in complex Windows-based production environments.Operating in an international, English-speaking ecosystem with extensive global travel to hospitals and clinical laboratories.Participating in an on-call rotation schedule (including occasional remote Friday shifts, compensated with compensatory rest days).Requirements-B.Sc. in Engineering (Mechanical, Electrical, Computer, or Biomedical) or a Practical Engineering degree – MandatoryExceptional, fluent written and verbal English communication skills for global customer interactions – MandatoryHands-on technical background in assembling, integrating, and troubleshooting complex multidisciplinary systems – MandatoryDeep technical understanding of PC hardware architecture and Windows OS environments – MandatoryProven background in technical support (Tier 2/3) or field service engineering – MandatoryDemonstrated track record delivering front-facing technical training and onboarding to clients – MandatoryStrong customer-centric mindset, excellent analytical troubleshooting skills, and multitasking abilities – MandatoryFull proficiency in MS Office tools (Word, Excel, PowerPoint, Outlook) – MandatoryPrior professional experience within the Medical Device or clinical technology domain – Significant AdvantagePractical experience working with microscopy systems, imaging devices, or digital pathology scanners – Significant Advantage