Technical Support Engineer

Technical Support EngineerRole OverviewThe Technical Support Engineer will provide technical and documentation support to the Sales & Marketing team. The role focuses on preparing accurate technical submittals, data sheets, pre-qualification documents, and quotations for firefighting pump systems and gas suppression systems.This position bridges engineering and sales by ensuring all deliverables meet project specifications, client requirements, and relevant international standards.Key Responsibilities1. Technical Documentation & SubmittalsPrepare and compile technical submittals for firefighting and gas suppression systems in line with project specifications and consultant requirements.Develop product data sheets, compliance statements, and supporting documentation for client approval.Maintain up-to-date templates and standard documentation aligned with product and regional standards.2. Quotation & Proposal SupportReview client inquiries, BOQs, and specifications to prepare accurate technical and commercial offers.Coordinate with internal teams to gather technical and pricing data.Ensure quotations are compliant, technically sound, and aligned with project scope.3. Pre-Qualification & RegistrationPrepare company pre-qualification and vendor registration documents for consultants, contractors, and authorities.Maintain current company profiles, product certificates, and project references.4. Coordination & CommunicationSupport sales engineers with technical clarifications, compliance matrices, and submittal follow-ups.Liaise with design, production, and factory teams for drawings, data sheets, and configurations.Assist marketing in developing technical content for brochures, presentations, and online materials.5. Database & Process ManagementMaintain organized records of submittals, quotations, and related documentation.Track revisions and approvals to ensure document control.Recommend process improvements for faster and more accurate proposal turnaround.Qualifications & SkillsBachelor’s degree in Mechanical, Electrical, or Fire Protection Engineering.2–5 years of experience in technical support, estimation, or design for fire protection systems (NFPA-based).Strong knowledge of firefighting pump packages (diesel/electric/jockey), controllers, and clean agent systems (HFC227ea, FK5112, Inert).Proficient in MS Office, AutoCAD, and Adobe PDF tools.Solid understanding of NFPA, UL/FM, and LPCB standards.Excellent documentation and technical writing skills.High attention to detail and strong time management.Core CompetenciesAnalytical and detail-oriented.Strong coordination and communication.Solution-focused with a sense of urgency.Ability to manage multiple projects simultaneously.