Technical Support Engineer

Responsibilities

Provide technical support and maintenance services to clients, ensuring the optimal performance of their systems.Troubleshoot and resolve issues related to Intelligent traffic system and ANPR both remotely and on-site.Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact.Collaborate with internal teams and external partners to coordinate resolution efforts and escalate complex issues when necessary.Document support activities, including issue diagnosis, troubleshooting steps, and resolution outcomes.Conduct regular system inspections and audits to identify potential issues and proactively address them.Deliver technical training and knowledge sharing sessions to clients and internal teams as needed.Stay up-to-date with the latest developments in Hikvision Products and Solutions and maintain strong product knowledge.

Requirements

Bachelor's degree in Engineering.Minimum of 3 years of experience in technical support in electronic security (CCTV, Access Control and related fields). Extensive training experience.Strong knowledge of Hikvision products and solutions.Knowledge of traffic solutions and ANPR systems.Familiarity with AI technologies will be an added advantage.Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders.Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.Exceptional troubleshooting skills, with a systematic approach to problem-solving.Proven ability to handle multiple issues simultaneously and prioritize tasks effectively.Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments.