Technical Support Engineer

Designation: Technical Support Engineer

Location: UAE (Company will sponsor the visa)Experience: 6 - 10 yearsYour role in a nutshellWe are looking for an experienced AV and IT Support professional with hands-on experience in meeting room audiovisual systems, video conferencing, network connectivity, and end-user IT support.

The ideal candidate should independently manage preventive maintenance, equipment troubleshooting, firmware upgrades, and system inspections, coordinate with vendors for fault resolution and RMAs, and collaborate with Network and System teams to ensure reliable AV and IT operations across all meeting rooms and user locations. What you’ll doClean the BGM rack, projector lamp and filter, and AV rack in all meeting rooms.Upgrade AV equipment firmware.Replace printer tonersSupport the Network team with physical troubleshooting of phone/PC connectivity, and the System team with new PC installation at user locations.Inspect all IDF racks.Miscellaneous tasks.Coordinate with vendors on AV device issues (fault reporting / RMA).Coordinate issues with BMS and report via ticketing system.Check the status of remote controls, iPads, AMX touch panels, meeting room schedulers, the Azan prayer PC, the video wall, and Q-matic audio and video in the customer service area.Test Clickshare and CYNAP connectivity, desk phones in meeting rooms, video conference network connectivity, video conferencing, mic clarity, and ceiling speakers and amplifier status..Check video conferencing camera clarity, meeting room projectors and screens, LED displays, AMX and Crestron processor status, Extron HDMI switchers, and microphonesWhat you needBachelor’s degree in IT, Computer Science, Electronics, or a related field.6+ years of hands-on experience in AV and IT support.Strong knowledge of meeting room AV systems, video conferencing, projectors, displays, microphones, and audio systems.Experience in troubleshooting network connectivity, desk phones, PCs, and AV equipment.Hands-on experience with AMX, Crestron, Extron, ClickShare, and CYNAP systems.Knowledge of firmware upgrades, preventive maintenance, and equipment inspections.Ability to coordinate with vendors, manage fault reporting/RMAs, and collaborate with Network and System teams.Strong troubleshooting, communication, and stakeholder-management skills.About TO THE NEWTO THE NEW is a digital technology services company helping enterprises build, modernize and scale digital products, platforms and experiences through AI, Cloud, Data and Product Engineering.Founded in 2008, we work with leading enterprises and digital businesses across industries and geographies. Our capabilities span digital engineering, cloud, data and AI, digital experience and quality engineering.Recognized by leading industry analysts and as a Great Place to Work, TO THE NEW is home to a global team of passionate “Newers” driven by ownership, continuous learning and a passion for creating impact through technology.Our marketing team works closely with technology and business teams to build TO THE NEW’s global brand, digital presence and demand-generation engine.Want to know more about life at TO THE NEW? Take a sneak peek at our work culture here.