Technical Support Executive

ABOUT THE ROLEWe need a Technical Support Executive to troubleshoot customer issues across software, hardware, networks, and applications, and coordinate with engineering teams when needed for US client support.KEY RESPONSIBILITIES● Handle customer queries by call, email, or chat and troubleshoot technical issues remotely. ● Log, track, and own support tickets through resolution, escalating complex cases when required. ● Meet SLAs, maintain customer satisfaction, and update support documentation. ● Stay updated on product releases and patches.REQUIRED QUALIFICATIONS:● 3 – 5 years of hands-on technical support experience in the IT industry; non-technical, BPO, and non-IT profiles are not eligible. ● Degree, diploma, or certification in IT, Computer Science, or a related field. ● Strong knowledge of applications, Windows/Linux, basic networking, ticketing, and remote support tools. ● Good English communication and problem-solving skills; SQL, API, or scripting knowledge is a plus. ● Open to rotational/night shifts, weekends, and holidays.

Location: Adani Shantigram, Ahmedabad (On-Site)Relevant Experience: 3 - 5 yearsExperience Preferred: From IT industry (Technical Support Background)Time: Night Shift (6:30 PM - 3:30 AM)