Technical Support Officer | IT Help Desk

🚀 We're Hiring: Technical Support OfficerAre you a proactive and results-driven IT professional ready to take your career to the next level? Join GT Medical and play a key role in ensuring smooth day-to-day technology operations across the organization. You will be responsible for providing first-line IT support, diagnosing and resolving hardware, software, network, and system-related issues, while delivering excellent technical support and user experience.📍 Job Type: Full-Time | On-Site🔹 What You Will Do:Provide first-line technical support via phone, email, remote tools, and on-site assistanceDiagnose and resolve hardware, software, printer, and network-related issuesInstall, configure, and maintain desktops, laptops, mobile devices, and IT peripheralsManage user accounts, passwords, and access permissions within Microsoft 365Provide support for Microsoft Outlook, email, Teams, OneDrive, and other Microsoft 365 applicationsTroubleshoot network connectivity, LAN, WAN, and Wi-Fi issuesSupport employee onboarding and offboarding, including IT setup and access provisioningEscalate complex technical issues to senior IT teams when requiredMaintain accurate IT asset inventory and technical documentationEnsure compliance with IT security policies and promptly report security incidentsInstall, configure, and troubleshoot IP phone systems, including GrandstreamInstall, configure, and maintain CCTV systems, including HikvisionConfigure and support biometric/fingerprint systems, including ZKTecoDeploy, monitor, and manage endpoint protection solutions such as ESETProvide user training and promote IT best practices across the organization🔹 What You Need:Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field1–3 years of experience in IT support, technical support, or help desk rolesStrong knowledge of Windows OS and Microsoft 365 applicationsGood understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshootingHands-on experience in hardware, software, and peripheral installation and troubleshootingFamiliarity with IT asset management and user administrationExperience with or exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantageExperience with endpoint security solutions such as ESET or similar platformsStrong problem-solving and analytical skillsExcellent communication and customer service skillsAbility to work under pressure and manage multiple prioritiesAbility to provide both on-site and remote IT support🔹 What We're Looking For:✔ Proactive and customer-focused IT professional✔ Strong technical troubleshooting and problem-solving skills✔ Excellent communication and user support abilities✔ Strong attention to detail and ability to manage multiple priorities✔ Ability to work effectively in a fast-paced environment✔ Hands-on approach with a commitment to delivering reliable IT supportAt GT Medical, our people are our greatest asset. We are committed to fostering a collaborative, innovative, and growth-oriented environment where every team member can thrive and make a difference.Join us and be part of our journey to shape the future of healthcare.📩 Apply now and become part of the GT Medical team!!