Technical Support Representative

We are looking for a Technical Support Representative to join our Customer Service team in Jeddah , providing phone-based support to resolve technical issues and ensure a high-quality customer experience.

Responsibilities

Handle inbound customer calls to diagnose and resolve technical issuesProvide clear, professional guidance to customers in both Arabic and EnglishEscalate complex technical cases to relevant internal teams when neededMaintain accurate records of customer interactions and resolutionsMeet performance targets related to call quality, response time, and customer satisfactionStay updated on product/technical knowledge to provide accurate support

Qualifications

Bachelor's degree in an IT-relevant technical fieldAdvanced proficiency in Arabic and English, with clear pronunciationStrong problem-solving and troubleshooting skillsExcellent verbal communication and customer service skillsAbility to work in a fast-paced, call center environmentWillingness to work shifts (10 AM – 10 PM) with rotational days off