Technical Support Specialist (Bilingual-French & English)

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise? Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.This is a full-time, permanent (CDI) position based at our Montreal, QC site.Your JobDiagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements.Build personalized customer relationships by delivering an exceptional client experience.Escalate incidents to the development team and ensure their follow-up until resolution.Communicate customer feedback to the product development team.Your ProfileStrong understanding of basic network protocols and email securityExcellent logical, analytical, and problem-solving skillsCustomer service orientation with the ability to manage high-level clients under pressureExperience troubleshooting SMTP issues on Hornetsecurity productsProfessional proficiency in English and French – any additional language is a plusYour BenefitsFree space for innovation and autonomy in a fast-growing international company & Opportunities for personal and professional development.Short decision-making processes and flat hierarchies in an open work environment.Additional sick leave days and public holidays & Home-office option and flexible working hours.Collective insurance plan & Be-Active Bonus – we support your health with a contribution towards your membership in fitness and sports clubs.“Way to Work” goodie & Team events and regular global meetings.Temporary employee exchange program – opportunity to work at our global offices and explore the world (e.g., Malta, Madrid, Berlin, Washington D.C.).