Technical Support Specialist

JOB DESCRIPTIONThis role serves as the on-site “Super User” and primary point of contact for warehouse associates needing support with the WMS and related systems. You’ll spend most of your time on the warehouse floor troubleshooting real-time issues, answering process-related questions, and helping keep operations moving with minimal disruption. This includes investigating system errors, validating data, and guiding users through fixes or workarounds in a fast-paced environment.REQUIRED SKILLS AND EXPERIENCE1-3+ years in IT related role, or relevant professional experience Strong communication and interpersonal skills (must be comfortable interacting with operations teams daily) Ability to learn new systems/tools quickly with minimal technical background Problem-solving mindset with the ability to troubleshoot basic issues independently Comfortable working in a warehouse or operational environment Reliability and ability to work assigned shifts (including nights/weekends) Basic computer literacy and familiarity with navigating software systems Self-starter / go-getter mentality with a strong desire to learn and grow H.S. diploma/GED required