Technical Support Specialist

Job Title: Retail Store Application Specialist ( POS)Location: Matawan, New Jersey ( On-Site)Job Type: Full time/ Direct hire"US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”Configure and support POS systems and store application integrations.Work on POS implementations, new store onboarding, and store conversions.Support SAP S/4 and POS data integrations for pricing, inventory, and customer data.Provide Level 2 technical support and troubleshoot POS-related issues.Configure POS hardware, software, and store application settings.Gather business requirements and work with IT teams throughout the SDLC.Perform QA, UAT testing, and validate system changes before deployment.Coordinate with store teams, IT Field Support, and POS vendors to resolve issues.Create user documentation, training materials, and implementation support guides.Identify process improvements and ensure smooth day-to-day store operations.Benefits:Competitive base salary with annual performance-based salary reviews.Comprehensive medical, dental, vision, and company-paid life & disability insurance.401(k) with company match, plus additional employer retirement and profit-sharing contributions.Paid vacation that increases with tenure, plus 10 Flex Days annually.Paid company holidays.Flexible Spending Account (FSA) for eligible healthcare expenses.Employee Assistance Program (EAP).Stable full-time position with excellent long-term retirement benefits.A reasonable, good faith estimate of the minimum and maximum annual salary for this position is $75,000 with full benefits.