Technical Support Specialist

We’re Hiring: Technical Service Support – UK Clients （Immediate joiner）Location: Dubai, UAEWe are looking for a Technical Service Support Specialist to support our UK clients and provide effective coordination between customers, sales, technical teams, and internal operations.This role is well suited to someone with experience in CRM administration, sales support, customer service, or software quality assurance who combines strong organizational skills with a technical and analytical mindset.Key ResponsibilitiesAct as a key point of contact for UK clients, handling technical and service-related enquiries and ensuring timely follow-upManage customer information, enquiries, cases, and activities through the CRM systemSupport the complete customer lifecycle, from initial enquiry and lead management through to order fulfilment and after-sales supportCoordinate customer and project requirements between Sales, Accounts, technical teams, and other internal departmentsTrack customer orders, deliveries, documentation, and outstanding actions to ensure commitments are metInvestigate customer issues using a structured, analytical approach and coordinate with relevant technical teams to reach resolutionMaintain high levels of CRM data accuracy and integrityMonitor open customer cases and proactively follow up with internal stakeholders and clientsAssist with technical documentation, reports, customer records, and service-related administrationIdentify recurring issues and opportunities to improve internal processes and the overall customer experienceEnsure clear communication between commercial and technical teams to support project accuracy and client satisfactionWhat We’re Looking ForExperience in CRM administration, sales support, technical support, customer service, software QA, or a related roleExperience working with CRM platforms such as Zoho CRM or similar systemsStrong analytical and problem-solving skillsExcellent attention to detail and commitment to data accuracyAbility to understand technical issues and communicate them effectively between customers and internal technical teamsStrong organizational skills with the ability to manage multiple customer cases, orders, and prioritiesExcellent written and spoken EnglishConfident working with UK clients in professional customer-facing environmentA proactive approach with strong ownership and follow-throughPreferably immediate joiner （on visit/cancelled visa）An AdvantageExperience or knowledge in software testing/QA, renewable energy, solar products, electrical products, or other technical industries would be beneficial, but a strong technical aptitude and willingness to learn are equally important.The OpportunityThis is a cross-functional position combining Technical Service Support, CRM Administration, Sales Support, and Customer Coordination. You will play an important role in connecting our UK customers with our commercial and technical teams while ensuring every case is managed accurately and professionally from enquiry through to resolution.If you are organized, technically minded, comfortable working with CRM systems, and enjoy solving customer problems, we’d like to hear from you.