Technical Support Specialist

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector.Position Overview for the Technical Support SpecialistProvide first-level and second-tier technical support for end-users regarding hardware and software issues.Troubleshoot and resolve hardware, software, and operating system problems.Collaborate with IT teams to escalate and resolve more complex technical incidents.Manage endpoint installations, configurations, and updates.Assist in maintaining inventory of hardware and peripherals while supporting special projects.Requirements for the Technical Support Specialist:3+ years of help desk support/engineering experienceExperience troubleshooting hardware/software and operating systems issues in Windows environmentMicrosoft Azure AD environment experienceExperience supporting O365 applicationsStrong communication skills and ability to support users in a fast-paced help desk environmentWhat's in it for you?Full Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.