Technical Support Specialist - French Speaker

Job DescriptionHelp our customers when they encounter billing issues or have questions related to their invoice.As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our software. You will have a direct and meaningful impact on their satisfaction.Your responsibilities will include:Quickly handling incoming client requests remotely;Providing technical support related to the use of MYLE;Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;Collaborating with other support team members to resolve tickets;Escalating tickets based on their complexity and communicating relevant information to technical teams;Contributing to the expansion of our knowledge base and the improvement of internal processes.QualificationsPrevious experience in customer serviceA genuine desire to help clients and deliver an exceptional experienceA knack for problem-solving, even when issues are complexA thirst for knowledge and a willingness to step outside your comfort zoneFluent French and English (spoken and written)A passion for technology and the ability to learn and use new tools effectively