Technical Support Specialist (German speakers) - Lisbon

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.Key ResponsibilitiesRespond to customer inquiries and provide technical assistance via phone, email, or chatTroubleshoot software, hardware, and system issues efficientlyEscalate complex problems to higher-level technical teams when necessaryDocument customer interactions and solutions in internal systemsProvide feedback to internal teams on recurring issues and potential improvementsRequirementsEnsure adherence to company policies and client requirements.Previous experience in technical support roles will be considered a plusStrong problem-solving and analytical skillsExcellent communication skills in German (mandatory) and EnglishBasic understanding of common software, hardware, and network systemsAbility to work in a team and manage multiple tasks effectivelyAvailability to work on-site in Lisbon initially, then move to hybrid modelBenefitsOnsite position in LisbonRelocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money. Free private health insurance after 6 months. Meal allowance and performance bonusesPaid training and professional development opportunitiesMulticultural and supportive work environment14 salaries per year. Possibilities of career progression after 6 months.