Technical Support Specialist - Semiconductor Equipment

Technical Product ManagementCollects process / production / competitor data at customer siteScouts and reports new product ideas and innovation with the goal to enhance the product and service portfolioProvides support for MMA model introduction (launching, demo, Semi shows)Conducts feasibility studies and sample bondingEngages in R&D projects during product definition / requirement engineering, In-house and customer testingCollaborate with R&D in defining new features and CIP requirements; both software and hardwareParticipation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)Carry out internal acceptance test of new features and CIP developed by R&DBuilds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centersDefines SW requirements (JIRA) for new modules and features (Requirement Engineering)Pre- & After Sales SupportConducts evaluations, benchmarks and demosSupport Sales and CPMs during Pre-Sales activitiesEstablishes good customer relationship on technical level with all key accounts assignedProvides Technical Info and Updates to CPMs and SalesTechnical Support, 3rd Level supportCoordinates and provides technical solutions / problems solving on customer issues in collaboration with Customer Support Asia (2nd level support)Know How TransferTroubleshoots and maintains demo equipment if necessaryConducts training on existing and future DA platforms to FSE's and customersSupports Documentation and Manual writing activitiesEducationMinimum 5 years of experience as a support engineerExperience within semiconductor backend IndustryDiploma or degree in Mechanical- Electrical or Mechatronic EngineeringWork experienceMinimum 3 years of experience in a complex technical environment, 2 years in Product Support environment with customer engagementExperience within semiconductor backend industryComprehensive experience on Datacon 2200 platformExpertise and methodologyGood PC, MS-Office and Excel knowledgeGurram Sravanthi EA License No.: 02C3423 Personnel Registration No.: R2197596 Your Safety and Data Security Matter to UsManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact marketing@manpower.com.sg. Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.