Technical Support Specialist (Tier 1) – German-speaking | eProcurement Software

About UsHealy Hudson Portugal Lda is a sister company of the German market leaders Healy Hudson GmbH and Veenion GmbH, both known for innovative software solutions in sourcing, trading, and procurement. Our German platform, Deutsche eVergabe, is one of the leading platforms for electronic public tendering in Germany – fully web-based, legally compliant, and trusted by over 190,000 customers, including Deutsche Bahn AG and the Free State of Bavaria. For more than 25 years, we have been driving the digitalization of public procurement.About the RoleAs a Tier 1 Support Specialist, you are the first technical point of contact for our German public sector clients (Vergabestellen). This is not a classic call center role built around scripts, and it's not a multi-client BPO environment either: you work on one product, with the same small team, long-term. You understand technical problems, think them through, and prepare complex cases so our development team can act on them directly.Your Tasks in DetailFirst point of contact for technical issues and software problems reported by our customersIndependently assess and narrow down issues before escalating to developmentPrepare complex tickets in a structured, traceable way for the development team – in English, as our development team is internationalCoordinate with development to help clarify root causes where neededTrack open cases through to resolution, including clear feedback to the customerYour ProfileSome prior experience in technical support or a comparable, IT-related roleTechnical understanding and genuine interest in getting to the bottom of problems – not just logging themAbility to structure complex technical issues clearly and communicate them in an understandable wayNative German and fluent English, written and spokenA proactive mindset: you think along and actively contribute to finding solutionsStructured way of working with ticketing systems; confident with standard Office applicationsWhat We OfferMeal allowanceContribution to private health insuranceFlexibility on working hours, flat hierarchies and open communication structure, hybrid work modelLong-term role on a single product, not a rotating multi-client support queueVacation above the legal requirementsWork as part of a small, focused, international team Ready to Join Us?If you enjoy getting to the root of technical problems, communicating clearly, and taking ownership of your cases, we'd love to hear from you.Become part of Healy Hudson Portugal and help us shape the future of digital public procurement.If you are interested in joining our company, please send your CV in English to: info@healy-hudson.pt