Technical Support (Student Mentor)

Help shape the next generation of tech professionals. Join a growing Australian ed-tech organisation on a mission to close the cybersecurity skills gap. You’ll make a real impact by coaching and motivating students, supporting their certification journey, and helping turn their career goals into reality.The Opportunity Turn learning into career success. As a Student Mentor, you’ll inspire and guide students through their studies, helping them overcome challenges, achieve their goals, and build the skills and confidence needed for a career in tech.Why join us?Proudly Great Place to Work® certifiedCelebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & moreGrow with stability: 100+ in our 10-Year Club by 2025Dynamic talent network: 2,000+ across APAC and beyondCompetitive compensation with annual reviewsComprehensive medical care for you and your familyGenerous paid leave because work-life balance mattersLevel up with LinkedIn Learning and tailored trainingFlexible work setup Staff Testimonial “Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment.” -Allocations and Admin Assistant, ASW Philippines. What You’ll DoDeliver senior support sessions to help students overcome challenges with course content.Provide one-on-one mentoring and coaching to keep students motivated and progressing.Guide students through course completion and support them in achieving CompTIA A+, Network+, Security+, and CySA+ certifications.Facilitate small-group exam preparation sessions to strengthen knowledge and build exam confidence.Monitor student progress, identify learning gaps, and provide proactive guidance and support where needed.Build strong relationships with students and provide ongoing encouragement, accountability, and career-focused support throughout their learning journey. Key CriteriaBachelor’s degree in IT or relevant field; professional certifications are a plus.Hands-on IT experience is preferred but not mandatory.CompTIA certifications are a strong advantage, particularly A+, Network+, Security+, and/or CySA+.Excellent English communication and mentoring skills, with experience in education, training, teaching, or supporting learners highly desirable.Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM data management.Highly organized and detail-oriented, with the ability to manage competing priorities and urgent tasks.Passionate about delivering exceptional customer and student support.Work setup Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup once a month.