Technical Support Team Lead – Hands-on L2 / EUC

Technical Support Team Lead – Hands-on L2 / EUC – SingaporeSGD $ 8,500 - SGD $ 11,250 pcmWe’re looking for a hands-on Technical Support Team Lead to join a global financial services organisation in Singapore.This role is suited to an experienced Level 2 / End User Support Engineer who has progressed into mentoring or leading others but still enjoys personally troubleshooting technical issues.You’ll lead and support a small technical support function while remaining heavily involved in day-to-day incidents, escalations and user support. This is not a purely managerial Service Delivery role, strong current hands-on technical capability is essential and will be assessed via recorded techncial test.Key ResponsibilitiesPersonally troubleshoot and resolve Level 1 and Level 2 end-user issues, acting as a technical escalation point for the team.Support Windows 10/11, Microsoft 365, Outlook, Teams, Active Directory/Entra ID, Intune/SCCM, laptops, mobile devices, printers, AV and peripherals.Diagnose connectivity issues across VPN, Wi-Fi, DNS/DHCP and general workplace networking.Identify incorrect configurations or troubleshooting approaches and guide engineers towards the right resolution.Own incidents through to resolution, working with infrastructure, security, application teams and external vendors where required.Provide high-quality support to senior stakeholders and users operating in a time-sensitive environment.Coach and mentor support engineers, review work and help improve technical capability across the team.Support service performance, documentation, knowledge management and continuous improvement.Ideal ProfileEssentialStrong current hands-on Level 2 Desktop / EUC / Technical Support experience.Regularly resolving end-user incidents yourself — not simply managing teams responsible for support.Strong practical knowledge of Windows, M365, Active Directory/Entra, Intune/SCCM and endpoint troubleshooting.Able to troubleshoot logically across hardware, software, access, identity and network issues.Experience acting as an escalation point for other support engineers.Some experience mentoring, supervising or leading support engineers.Comfortable supporting senior/VIP users and working under operational pressure.DesirableFinancial services, trading or another business-critical environment.Bloomberg/trading-floor technology exposure.Follow-the-sun or 24/7 support.Vendor and service-provider management.Must be a resident of Singapore, travel to Marina Boulevard to work onsite.Unfortunately Sponsorship cannot be offered for this role