Technical Support Team Lead | Telematics

We are hiring a Technical Support Team Lead to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.Teltonika's telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.In this role, you will:Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolutionSupport the professional development of team members and foster their competence growthPrioritize, analyze, and assist in resolving incoming helpdesk ticketsCollaborate closely with the Sales department and the R&D teamPlan team resources and take part in the hiring processMonitor team performance metrics and work to maintain or improve KPI resultsOversee and balance the team's workloadEnsure high-quality team output and a strong customer satisfaction indexCreate, improve, or initiate new and existing processesProvide continuous and constructive feedback to the team and other stakeholdersWork in an agile environment and contribute to effective agile practicesWhat we expect of you:Proficiency in English (B2 level or higher) as it will be your primary working language, other language is an advantageExperience working with technical productsOrganizational, results-oriented, and communication skillsConstructiveness, conscientiousness, and strong problem-solving skillsStrong analytical thinking and the ability to formulate proposals, insights, and solutionsFlexibility to adapt to changing technologies and processesManagement experience in customer service would be an advantageFamiliar with tools like GitLab or JiraWhat we offer:Work type: Hybrid (at least 3 days from office); Office location: 20 Dundas St W, Toronto, ONCareer: opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organizationHands-on involvement in complex, real-world finance and accounting topics (go-to-market, margin optimization, international structures etc.)Benefits: company funded health insurance; RRSP; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday; Summer working hours on June and July months; Company's EventsWork Environment: professional, ambitious, and supportive team with a strong execution mindset; Flat hierarchy, fast decision-making, and real ownership over outcomesCompensation: $85,000 - $110,000Artificial intelligence tools are not used at any stage of the hiring process for this roleThis job posting is for an existing vacancy