Technical Trainer

Profectus is seeking expressions of interest from experienced technical trainers to develop and deliver training that enables users, administrators, and support personnel to operate and sustain secure ICT systems within Australian Government environments. The role spans the full training cycle: reviewing and updating training packages, delivering to mixed technical audiences onsite, capturing feedback from those sessions, and improving how training is designed and delivered over time.Key ResponsibilitiesUpdate and deliver training programs to a range of audiences, including frontline and escalation technical support personnel, system planners and managers, support staff from supporting agencies, and field-based support representativesReview and maintain training packages covering pre-requisite training, initial rollout training, and gap trainingDeliver ongoing and ad hoc training onsite to support knowledge growth and transfer across the wider user and support communityParticipate in training and post-delivery assessment reviews to capture user and technical feedback, and act on the findingsInvestigate and recommend improvements to training delivery, including embedding content into existing institutional curriculums, repeatable delivery mechanisms, and computer based trainingAttend, contribute to, and where required lead workshops and training review discussionsDevelop and maintain training support material, standard operating procedures, and technical documentationMaintain the accuracy and currency of all training support materialProvide technical advice that accounts for broader business and operational requirementsRequired ExperienceDemonstrated experience delivering technical training to operational and technical personnel, including hands-on and equipment-based deliveryExperience developing, reviewing, and maintaining training packages and supporting instructional materialExperience training technical support personnel and system administrators on complex systemsSystems level fault-finding experience, sufficient to teach diagnosis and resolution rather than process aloneExperience developing technical documentation, including standard operating procedures and build or load instructionsAbility to pitch content appropriately for technical and non-technical audiencesAbility to operate independently onsite and as part of a wider support and delivery teamStrong written communication and presentation skillsDesirable ExperienceFormal training and assessment qualifications, for example a Certificate IV in Training and AssessmentExperience delivering training within secure or classified ICT environmentsExperience with deployed or field-based communications networks and systemsInstructional design experience, including computer based or blended learning solutionsExperience embedding training content into established institutional curriculumsTechnical background in systems administration, networks, or communications systemsExperience gathering and applying structured post-delivery training feedbackRelevant tertiary qualifications or industry certifications in a related disciplineSecurity Clearance RequirementsMust be an Australian CitizenMust hold a current AGSVA NV2 Security ClearanceWorking ArrangementsOnsite in CanberraWhy ProfectusProfectus partners with the Australian Government to deliver trusted, secure ICT capability in highly governed environments. We take a long-term, relationship-driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national significance.