Technical Trainer

Job Description: State Trainer – REMOTEExp- 2 yearsRole OverviewThe State Trainer is responsible for delivering high-quality training, onboarding, partnerenablement, and capacity-building programs for schools and channel partners adopting theCOSMIQ range of educational solutions. The role ensures that teachers, coordinators, schoolleaders, redistribution partners, and resellers fully understand, adopt, and effectively useCOSMIQ products to achieve strong learning and implementation outcomes.As the key representative of COSMIQ Edusnap Private Limited at the state level, the trainerplays a crucial role in customer satisfaction, product adoption, partner training, fieldsupport, and long-term engagement, working closely with both the academic and salesteams.Key Responsibilities1. Training Delivery & FacilitationDeliver teacher trainings, leadership orientations, reseller/partner trainings, demos, andonboarding workshops.Adapt training for different school settings, grade levels, user skill sets, and partner profiles.Demonstrate COSMIQ products with clarity, accuracy, and practical educational relevance.Maintain high engagement through interactive training methods.2. Partner & Reseller Enablement (Redistribution Network)Train redistribution partners and resellers on product features, usage, demo flow, andimplementation expectations.Ensure partners are fully equipped to conduct school demos, product presentations, andcustomer interactions.Conduct periodic refresher sessions to maintain consistent partner knowledge.Work closely with the sales team to support partner-led pre-sales engagements.Evaluate partner readiness, identify gaps, and share structured feedback to strengthenchannel capability.3. Customer Engagement (Pre-Sales & Post-Sales)Support the sales team in pre-sales activities such as demos, walkthroughs, and solutionmapping for schools.Provide post-sales onboarding, training, and usage support to ensure smoothimplementation and technology adoption.Build strong relationships with school leadership, coordinators, and teachers to ensure long-term association.Address customer queries in coordination with internal teams to ensure timely resolution.4. Implementation Support for SchoolsAssist schools during onboarding and early implementation stages.Provide hands-on classroom-level support to help teachers integrate COSMIQ solutionseffectively.Track product usage and escalate usage challenges to product, support, or implementationteams.Ensure schools achieve expected adoption and proficiency milestones.5. Stakeholder ManagementCoordinate training schedules with school administrators, coordinators, and academic staff.Represent COSMIQ with professionalism across all customer and partner interactions.Align resellers and channel partners competencies with COSMIQ’s standards andrequirements.6. Reporting & DocumentationMaintain accurate and organized records of all training sessions, attendance, partnerinteractions, and school implementation progress.Share weekly/fortnightly qualitative reports focused on training quality and feedback withinternal teams.Update internal dashboards regularly with training status, issues identified,recommendations, and follow-up actions.Ensure documentation is consistently updated and accessible for internal review, planning,and decision-making.7. Continuous ImprovementShare on-ground insights with product, content, and implementation teams to supportproduct enhancement.Stay updated with new product releases and business expectations.Upgrade training methods to improve adoption and effectiveness across schools andpartners.Required Skills & CompetenciesStrong communication, presentation, and interpersonal skillsAbility to build rapport with teachers, coordinators, principals, and partnersTechnically adaptable; able to learn and demonstrate products confidentlyUnderstanding of pedagogy, digital learning, and classroom needsProblem-solving attitude, empathy, patience, and customer-first mindsetWell-organized, detail-oriented, and committed to timelinesPresentable and confident in both academic and sales environmentsWillingness to travel within the assigned territoriesPrior teaching or training experience in schools, EdTech, STEM, ICT, robotics, or digitallearning is a strong advantageExperience in product training, channel training, or academic implementation is preferredbut not mandatory