Technical Writer & Content Lead

Worldscape is a cutting-edge platform designed to unify distributed data, sensors, and intelligent agents across cloud, on-prem, and edge environments. By combining geospatial intelligence, physics-based 3D simulation, and reward-driven AI, Worldscape enables organizations to build immersive digital twins for predictive modeling, scenario planning, and adaptive decision-making. With a zero-trust security framework, seamless integration with legacy systems, and robust developer tools, Worldscape empowers rapid deployment of agentic applications that drive resilience and efficiency in sectors like logistics, telecom, defense, and infrastructure.As the Technical Writer & Content Lead, you will be responsible for translating complex technical concepts into clear, compelling, and actionable content. You will work closely with Product Managers, Engineers, Solution Architects, Customer Success teams, and Executive Leadership to create world-class documentation and content that drives customer adoption and supports business growth.This role combines technical writing, customer education, documentation strategy, content creation, and marketing communications.

Responsibilities

Product DocumentationOwn and maintain customer-facing product documentationCreate user guides, administration manuals, deployment guides, API documentation, release notes, and knowledge base articlesBuild structured documentation for platform capabilities, workflows, analytics modules, simulation tools, and AI agentsDevelop onboarding content that accelerates customer adoptionEstablish documentation standards, templates, and style guidesCustomer EnablementCreate training materials, tutorials, videos, walkthroughs, and quick-start guidesDevelop customer-facing implementation and operational playbooksPartner with Customer Success teams to address common support questions through documentation improvementsCreate executive-level adoption guides and business value narrativesContent Marketing & Thought LeadershipWrite blogs, articles, case studies, white papers, solution briefs, and product announcementsCollaborate with leadership to publish thought leadership content on AI, modeling and simulation, optimization, supply chain, defense technology, and decision intelligenceSupport launch campaigns for new products and capabilitiesDevelop content for conferences, webinars, customer events, and trade showsCross-Functional CollaborationWork closely with Product Management and Engineering to understand product capabilities and roadmap prioritiesInterview subject matter experts and convert technical discussions into customer-friendly contentParticipate in product reviews and release planning activitiesEnsure documentation remains synchronized with product releasesKnowledge ManagementBuild and manage internal and external knowledge repositoriesDefine documentation workflows and publishing processesMeasure content effectiveness using usage analytics and customer feedbackRequired Qualifications:5+ years of experience in technical writing, content development, product documentation, or related rolesExceptional written and verbal communication skillsExperience creating software, SaaS, platform, cloud, AI, or technical product documentationAbility to quickly learn complex technical domains and explain them clearlyExperience working directly with engineering and product teamsStrong attention to detail and commitment to quality

Preferred Qualifications

Experience documenting APIs, SDKs, cloud platforms, or software productsFamiliarity with AI, machine learning, analytics, simulation, or enterprise software platformsExperience with documentation platforms such as:ConfluenceGitBookReadMeNotionSharePointMarkdown-based documentation systemsExperience with content management systems and SEO best practicesExperience supporting government, defense, aerospace, logistics, or enterprise customersIdeal Candidate:You are equally comfortable writing:An API integration guide for engineersA deployment guide for administratorsA customer onboarding playbookA blog post explaining AI-driven decision makingAn executive briefing for senior leadersYou enjoy turning complexity into clarity and are excited about building content that directly influences customer success, product adoption, and company growth.Why Worldscape?There is nothing more important to Worldscape than our culture. It is the fundamental means by which we will succeed as an organization. Talent, ability, drive, experience, knowledge cannot be maximized without first embracing the culture we espouse and will live every single day.  Worldscape offers great benefits, opportunities for continued growth, and the ability to directly affect change in our organization and be part of a high-growth startup at a pivotal stage.What we offer: Competitive salary and meaningful equity Attractive benefits package Flexible time off policy Medical, Dental and Vision insurance HSA health insurance options 401k plan Basic and Voluntary Life Insurance Fast paced environment with flexibility and ownershipWorldscape is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Employment is contingent upon successful completion of a background check.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards.