Technician

Company Description uBreakiFix by Asurion provides professional repair services for a wide range of tech devices, including smartphones, tablets, computers, game consoles, smart speakers, and drones. The company’s repair experts have fixed millions of devices, addressing issues such as cracked screens, battery problems, and water damage. Customers benefit from free, no-obligation diagnostics, a low-price guarantee, and a 90-day warranty on all repairs. Services are available at nearly 700 stores across the U.S. and Canada, supported by more than 600 mobile repair vehicles that come directly to customers. uBreakiFix offers a fast-paced, customer-focused environment for team members who enjoy hands-on technical work and problem solving.Role Description The Technician role at uBreakiFix is a full-time, on-site position based in Fredericksburg, VA. In this role, the Technician performs diagnostics, repairs, and testing on a variety of consumer electronics, including smartphones, tablets, computers, and other devices. Daily responsibilities include assessing device issues, replacing components, troubleshooting hardware and software problems, and documenting repair activities accurately. The Technician interacts directly with customers, explaining repair options, providing status updates, and ensuring a positive in-store experience. This position also involves maintaining a clean and organized workspace, following safety and quality standards, and collaborating with team members to meet store performance goals.Qualifications Technical repair skills for smartphones, tablets, computers, and other consumer electronics, including component replacement and hardware/software troubleshooting.Customer service and communication skills to clearly explain repair findings, manage expectations, and provide a friendly, professional in-store experience.Attention to detail and organizational skills for accurate diagnostics, repair documentation, inventory handling, and adherence to quality and safety procedures.Problem-solving skills and the ability to learn new technologies, tools, and repair methods in a fast-paced, evolving tech environment.Ability to stand for extended periods, perform manual tasks with small tools and components, and follow established repair and cleanliness standards.Prior experience in electronics repair, retail, or technical support is preferred but not required; relevant training or certifications in electronics or IT are a plus.Reliable work habits, punctuality, and the ability to collaborate effectively with store teammates and leadership.