Technician - Handyman

Company Description: Relaxy Stay provides furnished holiday apartments designed to meet international hospitality standards for both global and local guests. The company focuses on delivering quality accommodations with comfortable setups, cozy beds, and reliable services that create an exceptional yet affordable stay. The team is committed to ensuring every guest experience meets the expectations of both unit owners and visitors. Relaxy Stay strives to cover every aspect of a guest’s stay, offering comprehensive hospitality units in Dubai with a strong emphasis on service and convenience.Role Description: The Technician - Handyman is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for ensuring our portfolio of holiday home properties is maintained to the highest standards through onboarding snagging, routine and preventive maintenance, check-out snagging, and personal guest check-ins.This role involves conducting property inspections, performing general maintenance and repairs, preparing units for guest arrivals, identifying and resolving maintenance issues, and delivering exceptional guest support during check-in. The ideal candidate should possess practical experience in plumbing, electrical work, carpentry, painting, and general property maintenance, along with strong problem-solving abilities and excellent customer service skills.The successful applicant will work closely with the Operations and Housekeeping teams to ensure all properties remain safe, functional, and guest-ready while contributing to an outstanding guest experience.Key Duties & Responsibilities1. Onboarding Snagging• Conduct onboarding inspections for newly acquired holiday home properties before they are listed for guests.• Identify, document, and report defects, maintenance issues, and incomplete works requiring rectification.• Perform general maintenance and minor repairs, including plumbing, electrical, carpentry, painting, and appliance troubleshooting.• Repair or replace damaged fixtures, fittings, locks, furniture, and equipment.• Coordinate with external contractors and suppliers to complete outstanding snagging items.• Assist with property setup, furniture assembly, installation of appliances, and unit improvements.• Ensure all properties meet company quality standards and are fully guest-ready before the first booking.2. Routine / Preventive Maintenance• Perform scheduled preventive maintenance across all holiday home properties.• Conduct routine property inspections to identify maintenance requirements before they becomemajor issues.• Troubleshoot and resolve plumbing, electrical, carpentry, painting, appliance, and generalmaintenance issues.• Respond promptly to maintenance requests from guests and internal teams.• Maintain maintenance tools, equipment, spare parts, and inventory.• Report completed maintenance works and outstanding issues to management.• Ensure compliance with health and safety standards at all times.• Support emergency maintenance requests outside normal working hours when required.3. Check-out Snagging• Conduct detailed post check-out inspections of all properties.• Identify and report guest damages, missing items, maintenance concerns, and housekeepingissues.• Perform immediate minor repairs to prepare units for the next guest arrival.• Coordinate with housekeeping and operations teams to ensure smooth turnovers betweenbookings.• Verify that all property facilities, appliances, fixtures, and equipment are fully operational.• Ensure each property is restored to company standards and ready for the next check-in.4. Personal Guest Check-in• Welcome guests during check-in and provide a professional introduction to the property.• Assist guests with property access, key handover, smart lock setup, parking information, andbuilding access procedures.• Provide a brief orientation of the property's facilities, appliances, and house rules.• Conduct pre-arrival inspections to confirm cleanliness, functionality, and overall guest readiness.• Address guest questions and provide prompt assistance to ensure a smooth arrival experience.• Deliver excellent customer service while maintaining a positive guest experience throughout thestay.Required Skills & Qualifications• Minimum 2–3 years of experience as a Handyman, Maintenance Technician, or PropertyMaintenance Technician, preferably within the holiday homes, hospitality, hotel, or propertymanagement industry.• Proven experience in onboarding snagging, routine/preventive maintenance, and check-outsnagging of residential or hospitality properties.• Practical knowledge of basic plumbing, electrical systems, carpentry, painting, tiling, drywallrepairs, furniture assembly, and general maintenance.• Ability to diagnose, troubleshoot, and resolve maintenance issues efficiently with minimalsupervision.• Experience conducting property inspections, preparing units for guest arrivals, and maintaininghigh presentation standards.• Excellent customer service and interpersonal skills, with the ability to conduct professional guestcheck-ins and provide property orientations.• Familiarity with smart lock systems, access control, and basic home automation devices is anadvantage.• Ability to prioritize tasks, manage multiple properties, and respond promptly to urgentmaintenance requests.• Good verbal and written communication skills in English; additional languages are an advantage.• Physically fit and capable of lifting, carrying, and performing manual maintenance work.• Ability to work independently, as well as collaboratively with housekeeping, operations, andexternal contractors.• Basic knowledge of health, safety, and workplace compliance standards.• Proficient in using smartphones and mobile applications to receive work orders, updatemaintenance reports, and communicate with the operations team.• Valid UAE driving license (manual or automatic) is essential.• Flexibility to work weekends, public holidays, and respond to emergency maintenance requestsoutside normal working hours when required.Key Performance Indicators (KPIs)Property Readiness• Achieve 100% guest-ready status for assigned properties before scheduled check-ins.• Complete all onboarding and check-out snagging inspections within the required timeframe.• Ensure all identified snagging items are rectified or reported promptly.Maintenance Performance• Complete routine and preventive maintenance according to the approved schedule.• Respond to maintenance requests within the company's target response time.• Achieve high first-time fix rates for routine maintenance issues.• Minimize repeat maintenance issues through effective repairs and preventive actions.Guest Experience• Deliver professional and timely personal guest check-ins when required.• Maintain high guest satisfaction by resolving maintenance concerns efficiently.• Receive positive feedback for professionalism, communication, and customer service.Operational Efficiency• Submit accurate inspection reports, maintenance updates, and completion records on time.• Coordinate effectively with housekeeping, operations, and external contractors to support seamless property turnovers.• Maintain assigned tools, equipment, and maintenance inventory in good working condition.Compliance & Safety• Adhere to company health and safety procedures at all times.• Ensure all maintenance work complies with company quality standards and local regulations.• Maintain a safe and clean working environment across all assigned properties.What We Offer• Competitive salary package.• Company-provided vehicle for work-related duties.• Fuel and Salik expenses covered by the company.• Opportunities for career growth and professional development.• Supportive, collaborative, and professional working environment.• Opportunity to work with a growing portfolio of premium holiday home properties.• Ongoing training and exposure to best practices in holiday homes and property management.