Technician Master

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technician Master based in the United States.This role is responsible for advanced technical service, installation, repair, diagnostics, and delivery of complex rehabilitation equipment designed to support client mobility and independence.You will serve as a technical expert across a regional territory, working with sophisticated mechanical, electronic, and specialty control systems.The position combines hands-on technical work with technician training, troubleshooting, customer education, and operational leadership.You will help maintain high standards for equipment safety, reliability, documentation, and customer satisfaction.The role also provides an opportunity to mentor technicians, support technical initiatives, and drive improvements in service performance across branches.Success requires strong diagnostic expertise, practical problem-solving ability, attention to detail, and confidence working independently in a field-based environment.Frequent travel is an important part of the position, with opportunities to make a direct and meaningful difference in the lives of people who rely on complex mobility solutions.AccountabilitiesPerform advanced testing, diagnostics, servicing, repair, assembly, installation, adjustment, modification, and maintenance of client-owned, rental, and loaner complex rehabilitation equipment.Set up, coordinate, maintain, and troubleshoot specialty control systems across the assigned region, including advanced electronic programming and diagnostics.Access current manufacturer information and technological developments to support equipment installations, repairs, maintenance, and parts replacement.Develop expert knowledge of the equipment portfolio and apply it to assembly, installation, modifications, moldings, repairs, programming, and troubleshooting.Lead and support the training and onboarding of technicians at multiple skill levels, helping team members progress through established career and certification programs.Complete required Master Technician training curricula and participate in the Technician Training & Leadership Program.Promote technical service initiatives at branch and regional levels, monitor progress, and communicate results to leadership.Provide remote technical diagnosis and guidance in accordance with established technical service policies and procedures.Identify opportunities to improve branch performance where technical service KPIs fall below national expectations and support corrective actions.Deliver, transfer, and install equipment while ensuring all required documentation is complete, accurate, and properly maintained.Educate customers and caregivers on the appropriate use, maintenance, and safety of equipment.Maintain strong customer satisfaction by addressing concerns and communicating relevant product or service feedback to appropriate personnel.Maintain delivery vehicles, repair shops, and warehouses in clean, safe, and compliant condition, following applicable accreditation standards and local requirements.Maintain accountability for productivity and performance standards for technicians operating under training protocols.Prepare, route, and execute delivery schedules while coordinating multiple priorities and service requirements.Travel approximately 50–75% across the assigned territory and perform other duties as required to support technical operations.RequirementsHigh school diploma or equivalent; four or more years of experience in complex rehabilitation technology (CRT) or a related technical field.Demonstrated experience assembling and/or repairing mechanical or electronic devices, with strong hands-on technical aptitude.Ability to meet the advancement criteria associated with a Master Technician technical skills assessment and complete required training programs.Advanced knowledge of diagnostics, programming, electronic systems, mechanical components, and complex equipment troubleshooting.Proficiency with hand and power tools and experience working with a range of raw materials.Basic computer proficiency, including mobile devices, internet, email, and enterprise software used for order entry, labor capture, equipment assembly, and related workflows.Strong organizational skills and the ability to manage multiple priorities in a fast-paced field environment.Excellent problem-solving, communication, customer service, and technical training skills.Ability to work independently while also mentoring technicians and collaborating effectively with branch and regional leadership.Strong attention to detail when documenting equipment deliveries, repairs, inspections, and service activities.Ability and willingness to travel extensively, approximately 50–75% of the time.Valid driver's license and ability to maintain safe operation of a delivery vehicle.Ability to lift up to at least 50 pounds and meet the physical requirements associated with equipment handling, installation, and field service.Advancement endorsement through the applicable Technician Candidacy Program or equivalent leadership review.BenefitsFull-time employment with a field-based, remote opportunity.401(k) retirement plan.Company-paid long-term disability coverage.Tuition reimbursement.Opportunities for professional development through technician training and certification programs.Career advancement opportunities within a structured technical career path.Meaningful work supporting mobility, independence, and quality of life for clients.Equal employment opportunities for qualified applicants, including protected veterans and individuals with disabilities.How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.