Technofunctional Consultant (Business Analyst)

Zuneko | Kolkata & Client Sites | Full-timeAbout the RoleWe build digital transformations for Indian SMEs and enterprises. Most engagements are ERP implementations on the Frappe / ERPNext stack. Many of our clients already run on SAP or Tally, so the work typically involves integrating ERPNext with those systems, and in some cases migrating off them entirely. Other engagements involve custom software, AI applications and automation tools, or computer vision deployments. This role sits at the centre of all of it. You understand the client's business, translate it into system logic, and see it through to a live, adopted solution.If you know ERPNext, great. If you know ERP but not ERPNext (SAP, Zoho, Odoo, or similar), we'll teach you Frappe, and you will learn our custom software, AI, and computer vision offerings on the job. What we can't teach is business sense, ownership, the ability to bring order to messy organisations, and the instinct to design systems that keep working as a client's business scales.Key ResponsibilitiesDiscovery & ScopingFrequent client sites to understand how their business actually runsMap processes across Finance, Purchase, Logistics, Sales, HR, and OperationsIdentify gaps between current state and target capability, and assess whether the right answer is ERP configuration, custom software, AI automation, a computer vision use case, or a combinationProduce scoping documents, FRDs, process maps, and user storiesDesign & Development LiaisonTranslate business requirements into solution designs: modules, workflows, roles, permissions, and reports for ERP engagements; functional specifications, logic flows, and acceptance criteria for custom software, AI tools, and computer vision use casesAct as the single point of contact between client teams and our ERP, software, AI, and computer vision developersConduct real-time requirement and feedback gathering at client sites to facilitate design thinkingCo-design solution approaches with the dev team, validate feasibility, and continuously refine system logic, with an eye on how the design holds up as data, users, and complexity growImplementation & Go-LiveConfigure ERPNext end-to-end: masters, chart of accounts, taxation, pricing rules, communication integrations, multi-company / multi-branch setupsScope and coordinate integrations between ERPNext and the client's existing SAP, Tally, or other systems, ensuring clean data flow and reconciliation across bothManage data migration from Tally, SAP, Excel, and other legacy systems where a client is transitioning fully to ERPNextFor custom software, AI, and computer vision engagements, coordinate deployment, integration with the client's existing systems, and on-ground readiness such as data availability, access, and camera or hardware setupsOwn UAT: write test cases, track defects, enforce sign-offsPlan and execute go-live activities including rollback strategiesProvide on-site hypercare post-launch to ensure operational continuityTraining & AdoptionTrain end users on implemented solutions across client departments, whether ERP, custom software, AI tools, or computer vision systemsBuild documentation that supports smooth adoptionCollect structured feedback post-deployment and drive continuous improvement in an agile mannerPresales & Sales SupportVisit prospective client sites (including government offices where relevant) to assist in pitching our ERP, custom software, AI, and computer vision capabilitiesSupport presales conversations by understanding client pain points and mapping them to the most relevant solutionFollow up with prospects post-meeting and maintain relationships until a decision is madeOnce a client is onboarded, transition into the BA role and own the implementation end-to-endClient Relationships & Account GrowthServe as our frontline B2B relationship owner at client sitesIdentify expansion opportunities within existing accounts and upsell or cross-sell across Zuneko's capabilitiesMaintain strong stakeholder trust throughout the engagement lifecycleWhat We're Looking ForMust-haves2 to 6 years of experience in similar roles: ERP or software implementations as a Business Analyst, Techno-Functional Consultant, or equivalentTechnical background (B.Tech, B.Sc, BCA, etc.) or proven technical expertiseStrong grasp of core business functions, including P2P, O2C, R2R, payroll, approval workflows, and accounting across departmentsStrong grasp of business logic: how workflows, approvals, and data actually connect across departments, not just how individual screens or features behave in isolationFluency with Tally and Excel, and working familiarity with SAP, since most clients run on these and our implementations typically integrate with or migrate from themPrior exposure to ERP, SaaS, or system rollout implementations on any platform (ERPNext, SAP Business One, Oracle NetSuite, Microsoft Dynamics, Odoo, Zoho, or similar)Enough technical understanding of AI tools, automation, and computer vision systems to scope requirements, explain solutions credibly to clients, and brief developers accuratelyAbility to structure ambiguous problems into clear workflows and process maps, not just gather requirementsAbility to design and scope systems that scale, thinking beyond the immediate ask to how workflows, data models, and processes will hold up as a client's transaction volume, users, and complexity growComfort working in low-process, high-ambiguity SME environments and imposing structureAbility to challenge client assumptions and avoid over-customisation while maintaining stakeholder buy-inWorking understanding of how systems translate to data models (tables, relationships, dependencies) without needing to codeExperience with documentation standards: FRDs, BRDs, user stories, test casesStrong UAT ownership: ability to define success criteria and enforce sign-offsExcellent communication skills across senior management and ground-level staffHigh ownership and responsiveness when managing multiple stakeholders and moving prioritiesGood to havePrior implementation experience with ERPNext / Frappe, or with other ERP platforms such as SAP (Business One / ECC), Zoho (Books / One), or Odoo; training on Frappe / ERPNext will be provided either wayExperience with ERP-to-ERP or ERP-to-accounting integrations (for example, ERPNext with Tally or SAP)Hands-on exposure to custom software, AI, automation, or computer vision projects in a client-facing or implementation capacityKnowledge of Indian statutory and taxation frameworks (GST, TDS, etc.)Familiarity with agile and design thinking methodologiesPrior experience with SME digital transformation projectsComfortable with frequent travel to client sites across Kolkata and nearby regions with extended on-site presence during active project phases (expenses covered)