Technology Delivery Specialist

We are partnering with a Financial Services client who is seeking an experienced IT Support & Cloud Operations Specialist to join our team. This role combines advanced end-user support with exposure to cloud infrastructure and IT operations. The ideal candidate is a strong problem solver with a customer-focused approach and experience supporting enterprise technology environments.ResponsibilitiesProvide Tier 2/3 technical support for desktop, laptop, mobile, printer, and collaboration technology issues.Act as an escalation point for complex support requests and drive issues through resolution.Troubleshoot hardware, software, networking, and Microsoft 365 related issues.Manage user onboarding and offboarding, including account provisioning, access management, and device deployment.Configure, deploy, and maintain workstations, peripherals, and endpoint devices.Support endpoint management activities, including device provisioning, application deployment, compliance monitoring, and lifecycle management.Assist with cloud infrastructure administration, including virtual machines, storage, networking, and related services.Perform system updates, patching, and device maintenance to ensure security and reliability.Partner with infrastructure, security, and application teams to identify and resolve recurring technical issues.Maintain accurate documentation and contribute to process improvements and knowledge sharing.QualificationsMust have worked within a corporate financial services organization supporting their employee base2+ years of experience in IT support, desktop support, service desk, systems administration, or a related role.Experience supporting Microsoft 365 and Windows environments.Familiarity with cloud platforms, preferably Microsoft Azure.Experience with Active Directory, Entra ID, Intune, or similar endpoint management tools.Strong troubleshooting and problem-solving skills.Excellent communication and customer service abilities.Ability to manage multiple priorities in a fast-paced environment.Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred.