Tele-Sales agents

Role SummaryThe Tele Sales Agent manages the company's long-tail of small customers across Makkah andMadina through phone-based selling. This role is responsible for generating, converting, andretaining a high volume of small accounts efficiently, using outbound and inbound calls as theprimary sales channel.Key Responsibilities

• Manage a high-volume portfolio of small customer accounts via phone, without the needfor regular in-person visits.
• Make outbound calls to prospective small customers to introduce products/services andgenerate new orders.
• Handle inbound inquiries from small customers, converting them into confirmed sales.
• Process orders accurately and coordinate with operations to ensure timely delivery.
• Follow up regularly with existing small accounts to encourage repeat orders and preventchurn.
• Maintain up-to-date, accurate records of calls, orders, and customer information in theCRM system.
• Meet daily/weekly call volume, conversion, and revenue targets.
• Escalate larger or higher-potential accounts to the Account Manager team whenappropriate.
• Handle basic customer service queries and complaints, resolving or escalating asneeded.
• Support promotional campaigns and outbound sales pushes for small-accountsegments.Qualifications & Experience
• Prior experience in tele sales, call center sales, or customer service is preferred.
• Strong phone communication, persuasion, and objection-handling skills.
• Comfortable with high call volumes and target-driven work.
• Basic computer literacy and comfort using CRM/order systems.
• Fluent Arabic; basic English is a plus.
• High school diploma or equivalent; a diploma/degree in a related field is a plus.Key Performance Indicators (KPIs)
• Number of calls made and conversion rate.
• Revenue generated from small accounts.
• Customer retention/repeat order rate among the long-tail base.CRM data accuracy and timelines