Telecall Sales Agent – Car Rental Experience

Dated: 10/09/2026

Employment Type: Full-Time

Location: Ras Al Khor,DubaiReporting To: Branch ManagerPay: AED 2,500 – 3,500 per monthJob SummaryWe are seeking a motivated and target-driven Telecall Sales Agent to join our growing car rental team.

The ideal candidate will be responsible for generating rental leads through outbound calls, converting inquiries into bookings, following up with potential customers, and building strong customer relationships.This role is ideal for a proactive and confident individual with excellent communication skills who enjoys speaking with customers and working in a fast-paced, target-oriented environment.Key ResponsibilitiesTelecalling & SalesMake outbound calls to potential and existing customers to promote car rental servicesGenerate new leads through cold calling, follow-ups, referrals, and database managementRespond to customer inquiries received through phone calls, WhatsApp, and other communication channelsExplain rental packages, rates, promotions, and available vehicles clearly to customersIdentify customer requirements and recommend suitable rental optionsConvert leads and inquiries into confirmed bookingsAchieve assigned daily, weekly, and monthly sales targets and KPIsFollow up regularly with leads and potential customers to maximize conversionCustomer ServiceBuild and maintain positive relationships with customersHandle customer inquiries, objections, and complaints professionallyProvide accurate information regarding rental terms, vehicle availability, pricing, and policiesEnsure a smooth booking process and coordinate with the operations team when requiredFollow up with customers after bookings to ensure satisfaction and encourage repeat businessLead Management & ReportingMaintain accurate records of calls, leads, follow-ups, and sales activitiesUpdate customer information and lead status in the company systemPrepare regular reports on calls made, leads generated, conversions, and sales performanceMonitor follow-up schedules to ensure no potential customer is missedMarket & Product KnowledgeMaintain up-to-date knowledge of the company's rental fleet, rates, packages, policies, and promotionsStay informed about competitor offers and market trendsUnderstand customer preferences and provide feedback to managementCollaborationCoordinate with the sales, operations, and customer service teams to ensure smooth service deliverySupport promotional campaigns and special offersAssist the team in achieving overall branch and company sales objectivesRequirementsEducationBachelor's degree in Business, Marketing, or a related field (preferred)Experience2–5 years of proven experience in telecalling/sales within the car rental industry (mandatory)Previous experience in UAE car rental or related automotive sales is an advantageStrong understanding of sales processes, lead conversion, and customer serviceFamiliarity with Speed System software and sales/CRM tools is preferredSkillsExcellent verbal communication and telephone etiquetteStrong persuasion, negotiation, and objection-handling skillsConfident and professional approach when speaking with customersTarget-oriented with a proactive and positive mindsetStrong customer relationship and follow-up skillsGood problem-solving and multitasking abilitiesAbility to work under pressure and meet sales targetsBasic computer skills and familiarity with CRM/customer databasesLanguageFluent in EnglishProfessional proficiency in Arabic is strongly preferredAdditional languages are an advantageHow to ApplyInterested candidates may send their CV to hr@veslamotors.com or hr.assist@veslamotors.com, mentioning "Telecall Sales Agent – Rent a Car" in the subject line.