Telecaller

Company Description Youhonk is an innovative platform by Vioron Internet Private Limited that connects customers and automotive service vendors on a single, user-friendly interface. The platform simplifies vehicle service management for all types of vehicles, from bicycles to heavy carriers, providing easy access to trusted service centers. Customers can find and book services for tyres, batteries, CNG, and more, while vendors can manage appointments, receive real-time updates, and build their reputation through customer reviews. Youhonk is designed to help customers experience convenient, reliable automotive care and enable vendors to grow their business efficiently. Team members join a fast-growing company focused on modernizing and improving the automotive service experience.Role Description This is a full-time, on-site Telecaller role based in Pune City. The Telecaller will handle inbound and outbound calls with customers and vendors, provide information about Youhonk’s services, and assist with registration, profile setup, and basic platform navigation. Daily tasks include responding to inquiries, explaining service offerings, confirming appointments, and following up to ensure a smooth customer and vendor experience. The role involves maintaining accurate call and interaction records, escalating complex issues to the appropriate teams, and sharing customer feedback to help improve services. The Telecaller will work closely with operations and support teams to ensure timely communication and service coordination.Qualifications Strong verbal communication and active listening skills, with clear and professional telephone etiquette.Customer service and relationship management abilities, including handling inquiries, resolving basic issues, and maintaining a positive interaction style.Basic computer literacy and familiarity with CRM or call management tools, along with the ability to update records accurately.Fluency in English and local languages commonly used in Pune; ability to explain information in a simple, understandable manner.Ability to work on-site full time, manage time effectively, and handle a high volume of calls in a structured environment.Prior experience in telecalling, customer support, or call center roles is preferred but not mandatory.Minimum educational qualification: high school diploma; higher education in any discipline is an advantage.Professional, respectful attitude and a willingness to learn about automotive services and the Youhonk platform.