Telecaller / Receptionist

Company Description Apoorva Diagnostic & Healthcare is a hospital and healthcare provider located on CMH Road in Indiranagar, Bengaluru, Karnataka. The organization offers diagnostic and healthcare services to a diverse patient community in an easily accessible urban setting. Team members work in a clinical environment that prioritizes accurate diagnostics, timely care, and patient comfort. The company provides opportunities to collaborate with medical professionals and support staff, contributing directly to patient experience and operational efficiency.Role Description This is a full-time, on-site Telecaller / Receptionist role based in Bengaluru. The role involves answering incoming calls, making outgoing calls as needed, and providing clear information about services, appointments, and procedures. The Telecaller / Receptionist will greet patients and visitors, manage front desk operations, schedule and confirm appointments, and guide patients through registration processes. Daily responsibilities include handling inquiries, maintaining patient and visitor records, coordinating with medical and administrative staff, and ensuring the reception area is organized and welcoming. The role also requires following standard operating procedures, maintaining confidentiality of patient information, and supporting basic administrative tasks such as filing, data entry, and document handling.Qualifications Candidates should possess strong Phone Etiquette and Customer Service skills to manage calls professionally and support a positive patient experience.Candidates should possess Receptionist Duties capabilities, including front desk management, appointment scheduling, and visitor coordination.Candidates should possess Clerical Skills for tasks such as filing, data entry, record maintenance, and handling basic documentation.Candidates should possess clear and effective Communication skills for interacting with patients, visitors, and healthcare staff.Basic computer literacy and familiarity with office or hospital management software are beneficial.Prior experience in a healthcare or front office environment is preferred but not mandatory.Ability to handle high call volumes, remain calm under pressure, and maintain professionalism at all times.Minimum educational qualification of a high school diploma; additional training in administration, healthcare, or customer service is an advantage.