Telecom Support Engineer - Linux

Hybrid | Newark, NJ | $125,000–$130,000 | Telecom / SIP / RHELA growing technology organization is seeking an experienced Linux Telecom Support Engineer to support production platforms and work directly with customer engineering teams to troubleshoot and resolve complex technical issues.This is an excellent opportunity for someone coming from a telecommunications environment with strong experience supporting Linux/RHEL production systems, troubleshooting applications and networks, and working with SIP-based platforms.We are especially interested in candidates who have worked for a telecom company and may currently hold titles such as Linux Systems Administrator, Application Engineer, Telecom Engineer, Systems Engineer, or Network Engineer.What You'll DoTroubleshoot day-to-day issues reported on production platformsDiagnose and resolve Linux operating system, application, and network-related issuesApply fixes, patches, and updates to production platformsWrite detailed Methods of Procedure (MOPs) for production changesParticipate in maintenance windows for system upgrades and patchingWork directly with customer engineering teams to resolve operational issuesParticipate in recurring technical meetings with customers to review open issuesDiscuss technical requirements, enhancements, and change requests with customer engineering teamsIdentify and report software bugs to development teamsGather and analyze logs, traces, and other technical information from production systemsAnalyze system behavior and provide development teams with the information needed to troubleshoot and resolve issuesUse packet captures and Wireshark to investigate network and SIP-related issuesRequired QualificationsApproximately 5+ years of experience supporting Linux-based systemsStrong hands-on experience with Red Hat Enterprise Linux (RHEL) or another Linux distributionExperience troubleshooting production environmentsStrong knowledge of networkingStrong understanding of SIP (Session Initiation Protocol)Ability to troubleshoot application, network, and operating system issues on Linux serversExperience gathering and analyzing logs and traces using the Linux command lineAbility to analyze Wireshark traces/packet capturesStrong troubleshooting and analytical skillsExcellent written and verbal communication skillsComfortable working directly with customer engineering and technical teamsProficiency with standard Microsoft Office/productivity toolsNice-to-Have SkillsLinux shell scriptingBasic understanding of PHPBasic understanding of the Diameter protocolExperience with VMware vSphereBasic understanding of Cisco IOSWho We're Looking ForThe ideal candidate will have a combination of Linux systems expertise and telecommunications experience. You don't necessarily need to have “Linux” in your job title — candidates from telecom organizations who have supported Linux-based production platforms, SIP environments, or telecom applications are encouraged to apply.If you enjoy digging into logs, traces, packet captures, and production issues to determine what's actually happening — and then working directly with customers and development teams to get the problem resolved — this could be a strong opportunity.Apply today for immediate consideration.