Telephone Operator – Multiple Opportunities (Luxury & Mid-Scale Properties)

Join Our Growing Team!We are currently hiring enthusiastic and professional Telephone Operators for multiple openings across our portfolio of world-class luxury hotels, branded residences, and mid-scale properties in Dubai.If you have a warm voice, exceptional communication skills, and a passion for delivering seamless guest experiences, we want to hear from you. This is a fantastic opportunity to launch or advance your career within a dynamic hospitality environment that values excellence and service.Available RolesWe have immediate vacancies for:Luxury Hotel Operators: For 5-star properties requiring white-glove service standards.Residence Operators: For high-end residential communities focusing on personalized resident support.Mid-Scale Hotel Operators: For vibrant, fast-paced hotel environments.Key ResponsibilitiesFirst Point of Contact: Professionally answer all incoming calls promptly, adhering to brand-specific greeting standards.Call Management: Efficiently route calls to appropriate departments, manage wake-up calls, and handle do-not-disturb requests with accuracy.Guest Assistance: Provide accurate information regarding hotel facilities, dining hours, local attractions, and emergency procedures.Communication Hub: Coordinate closely with Front Office, Housekeeping, Security, and Engineering teams to ensure guest requests are fulfilled swiftly.Emergency Response: Act as a key communicator during emergency situations, following strict safety protocols and assisting in evacuation coordination if required.Administrative Support: Maintain logs of calls, messages, and incidents; assist with basic administrative tasks as needed.RequirementsExperience: Minimum 1–2 years of experience as a Telephone Operator, Switchboard Operator, or Guest Service Agent in a hotel or customer service environment.Language: Fluent English is mandatory (written and spoken). Proficiency in additional languages (Arabic, Hindi, Urdu, Russian, French) is highly advantageous.Voice & Tone: Clear, pleasant, and professional telephone etiquette.

Technical Skills

Familiarity with PBX systems, Opera PMS, or similar hotel software is a plus.Soft Skills: Excellent listening and multitasking abilities. Patience and empathy when dealing with guest inquiries. Ability to remain calm under pressure.Availability: Must be willing to work rotational shifts, including nights, weekends, and public holidays.What We OfferCompetitive salary package commensurate with experience and property tier.Comprehensive medical insurance and life coverage.Annual airfare allowance and end-of-service benefits.Uniforms and laundry provided.Career development opportunities across different brands and properties within our network.A diverse and inclusive work culture.How to ApplyReady to connect guests with exceptional service? Please submit your updated CV using the link below.Note: Due to the high volume of applications, only shortlisted candidates will be contacted for interviews.