Telesales & Customer Service (Arabic and English Speaking)

Telesales & Customer Service (Arabic and English Speaking)About the jobAbout LuxuryForYou.comLuxuryForYou.com is Dubai’s home for Gucci, Saint Laurent, Prada, Balenciaga, Fendi, Miu Miu, Chloé and 1,200+ designer names, delivered to your door across the UAE and GCC. We are a fast-growing online luxury house, and we are building a personal, one-to-one customer experience that combines strong service with proactive sales.About the roleThis is a telesales and customer service role focused on converting warm leads, following up with customers and building long-term relationships.Every day, you will receive leads from customers who have already shown interest in our products — including customers who added a designer bag or item to their cart but did not complete checkout.Your job is to make outbound calls, speak with customers in Arabic and English, understand their requirements, answer questions, handle objections and work towards closing the sale.You will also support customers through WhatsApp and other channels, help with product enquiries and follow-ups, and ensure every customer receives a professional and personal experience.Candidates from telesales, customer service, call centres, real estate, automotive, banking, insurance, hospitality, retail and other target-driven sales backgrounds are welcome to apply.Luxury or fashion experience is an advantage, but strong communication, follow-up and sales ability are more important.What you’ll do1. Outbound Calls & Sales. Call warm leads and abandoned-cart customers every day, understand their interest, answer questions, handle objections and convert conversations into confirmed orders.2. Customer Service & Support. Assist customers with product enquiries, availability, sizing, pricing, delivery and general order-related questions while maintaining a high standard of service.3. WhatsApp Follow-Up. Follow up with customers through WhatsApp, share product details, images and alternatives, and keep interested customers engaged until they are ready to purchase.4. Client Relationship Management. Build strong relationships with customers, understand their preferences and reconnect with them for new arrivals, new products and repeat purchases.5. Own Your Numbers. Work towards daily call and follow-up targets, monthly conversion targets and sales revenue targets. Keep all customer interactions and follow-ups properly updated in the CRM.What we’re looking forMust-haves* Fluent in both Arabic and English (spoken and written).* Strong communication skills and confidence speaking with customers over the phone.* Experience in telesales, customer service, call centre, real estate sales, property consultancy, automotive sales, banking, insurance, retail or another customer-facing sales role.* Comfortable making outbound calls and following up with leads every day.* Strong persuasion, negotiation and objection-handling skills.* Customer-focused with the ability to balance good service with sales conversion.* Comfortable working with daily and monthly targets.* Organised and consistent with follow-ups; comfortable using CRM and WhatsApp.* Based in Dubai with valid UAE residency (own or transferable visa).Real estate applicants are welcome.Candidates currently working or previously experienced as Real Estate Agents, Property Consultants, Telesales or Real Estate Call Centre Agents are encouraged to apply if they are confident in outbound calling, lead follow-up and closing.Nice to have* 3-5 years minimum experience* Experience handling warm leads or high-volume outbound calling.* Experience with abandoned-cart or e-commerce customers.* Previous experience selling premium or high-value products/services.* Fashion, luxury, beauty, jewellery or retail experience.* Experience dealing with customers across the UAE and GCC.* Familiarity with Instagram and WhatsApp Business.Who you are* Confident on the phone: you are comfortable making outbound calls throughout the day.* A strong communicator: you can quickly build rapport with different types of customers.* Sales-minded: you know how to move a conversation towards a sale without compromising customer service.* Persistent: you follow up consistently and do not forget interested leads.* Customer-focused: you understand the importance of giving customers a professional and trustworthy experience.* Target-driven: you enjoy achieving targets and earning commission.Pay & perks* Salary : Best in the industry * Commission: attractive, uncapped commission on every sale you convert. The more you close, the more you earn.* A warm pipeline of customer leads delivered daily — no random cold prospecting from scratch.* Opportunity to build long-term customer relationships and repeat sales.* Grow with one of Dubai’s fastest-growing online luxury houses.How to applyEmail hr@luxuryforyou.com with:1. “LuxuryForYou Telesales & Customer Service (Arabic and English Speaking )” in the subject line.2. A short intro (3 to 4 sentences), in Arabic and English.3. Your CV (PDF).4. One line about your previous experience — telesales, customer service, real estate or other sales background.5. Your sales results or daily call volume, if available.6. Your available start date.Location: Millennium Central Downtown Hotel, DubaiIf you can communicate well, follow up, build trust and close, we want to hear from you.