TELESALES/ECOMMERCE SPECIALIST

KEY EXPECTATIONS: Leads Generation. Telesales. Order Processing. Customer Service. 1)LEADS GENERATION Contact prospects that have responded to adverts or social media posts and convert them to customers. Telesales representatives contacts existing customers and new prospects to attempt to sell our products with the help of our customer database to recognize likely buyers from track record. 2)TELESALES Responsible for responding to all customer correspondence on all platforms in a timely manner. Responsible for taking orders in an accurate manner. Serves as online sales agent by upselling and cross selling products to customers. Responsible for creating awareness of all ongoing sales, offers and promotions. Must meet set sales target. 3)ORDER PROCESSING. You will be responsible for processing all orders paid for on the website and all our social media platforms (INSTAGRAM,WHATSAPP,FACEBOOK,TWITTER & EMAILS). Must ensure proper quality control is observed prior to packaging orders. Keep proper record of orders processed by filling all required reporting sheets on a daily basis. Keep proper record of orders shipped by filling all required sheets on a daily basis. Follow up with all 3PLs(Third Party Logistics Services) for order fulfillment. 4)CUSTOMER SERVICE Represent the company in a courteous and professional manner on phone. Serve as correspondence between the company and customers for all enquiries. Responsible for answering all questions about products or the company. Ask questions to understand customer requirements in order to close sales. Direct customers to the website or our Brick and Mortar Stores when needed. Must display outstanding negotiation skills and escalate all customer complaints and grievances to your line supervisor and follow up for prompt resolution. Must possess adequate knowledge of all available company products and services. Please note that this job role is fully on-site.